Martina M Salinas

• Managed patient scheduling and appointment confirmations efficiently.
• Assisted with data entry and record management tasks daily.
• Coordinated communication between medical staff and patients promptly.

Coordinate New Referral

Office management

Ordering office supplies

• Managed office operations and administrative functions for a high-traffic environment.
• Oversaw office supply inventory, ensuring availability of essential materials.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

• Responsible for all incoming calls to the Donor Referral Center. Collecting all pertinent information over the phone doe initial donation referral and inputting accurate data into the internal electronic medical records. Paging on-call organ coordinators.

• Company Overview: Buffalo, NY
• Greet and welcome patients to registration department, obtain required accurate demographic and referring physician information. Update all cases future and past with necessary demo information.
• Utilize various online resources to confirm insurance information and enter correct insurance codes and policy information in the database.
• Obtain patient signatures on necessary consents and forms and scan into SRM.
• Notify Financial Counselors if a patient is identified to have financial questions.
• Follow established departmental policies and procedures, objectives, quality assurance programs.
• Provide excellent customer service to all inquiries that present in Registration and Admission area that you are currently working in. Accurately prepares next day paperwork for night shift when required to do so.
• Participates in the orientation of new staff in registration and admission.
• Participates when needed in departmental Quality Improvement and Process Improvement projects and assists the SPAR, Manager and Senior Director as needed.
• Buffalo, NY

• Company Overview: Buffalo, NY
• Supervise the complete operation of the day to day business: customer service, consignment management buying and selling merchandise.
• Operations work in collaboration with the owner, review sales, expenses and payroll.
• Plan and execute in store/out store events and promotions.
• Hire, train and manage sales associates.
• Customer service: ensure the satisfaction of customers and consignors. Use social media to engage clients.
• Consignment management: maintain positive relationships with consignor: educate the consignor about the store’s consignment policies.
• Buffalo, NY

• Company Overview: Buffalo, NY
• Performs administrative, clerical, and general office duties; supporting faculty members and Department Administrator. Maintains department records, distributes mail, prepares purchase requisitions, performs telephone reception, welcomes and directs on-site visitors; distributes photocopies, faxes, and scans; interacts other internal departments, participates in group work team activities in the office; performs these duties in a considerably complex and confidential environment requiring little or no supervision. Works closely with faculty and managers to assure timely and accurate support documents; performs very high level of organization, excellent written and verbal communication skills, consistently high level of attention to detail are essential; successful experience in a fast-paced multi-tasking environment; additional assignments will involve assisting the nurses, doctors and mid-levels.
• Buffalo, NY

• Company Overview: Minnetonka, MN
• Responsible for maintaining two software applications: E-Centaurus- a telephone triage software application that provides a telephone triage database of evidence based clinical guidelines, a physician referral database and an electronic medical record of all telephone call. Infinity – an answering service telecommunication application that facilitates calls from health care providers, facilities and families/caregivers/patients. This software stores all call transactions.
• Responsible for directory assistance, emergent consults, admits, transfers.
• Responsible for working with Physicians, referring Physicians, CTCC, NICU, PICU and ED to get them to the right place for emergent consults, admits and transfers.
• Responsible for referring physicians to specific service request even if Children’s does not offer the service.
• Responsible for non-urgent consults-connect referring physician to specific request.
• Minnetonka, MN

• Company Overview: Minneapolis, Minnesota
• Responsible for coaching and training new representatives.
• Provide guidance and mentoring to lower level representatives.
• Responsible for retrieving patient records and maintaining patient confidentiality.
• Maintain customer service/quality score standards as well as performance measures.
• Responsible for scheduling patient appointments efficiently and accurately for 18 clinics and subspecialties.
• Minneapolis, Minnesota