Martina San Martin
1601 W SAMANO ST APT 5,TX
Summary
Dynamic professional with extensive experience as an Inspection Coordinator at Securitas Electronic Security, excelling in scheduling inspections and ensuring compliance through meticulous documentation. Proven problem-solver with strong communication skills, adept at utilizing MAS and OFS software to enhance operational efficiency in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Alorica
08.2025 - Current
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline issue resolution processes, improving efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Inspection Coordinator
Securitas Electronic Security
09.2024 - 05.2025
- Assisted in scheduling inspections and coordinating inspection activities.
- Supported compliance by preparing documents and reports for regulatory reviews.
- Collaborated with team members to maintain inspection schedules and track progress.
- Learned to utilize inspection software for data entry and record-keeping.
Emergency Dispatcher
Kelly Services
04.2023 - 09.2024
- Coordinated emergency response efforts for multiple incidents, ensuring swift and effective communication.
- Monitored incoming calls and assessed urgency to prioritize dispatching of emergency services.
- Utilized MAS, OFS software to track and manage resources during high-pressure situations.
- Communicated critical information to Techs, enhancing operational efficiency in emergency scenarios.
Assistant Trainer SME
Teleperformance USA
11.2020 - 04.2023
- Developed training materials to enhance onboarding processes for new team members.
- Facilitated hands-on training sessions, promoting effective learning and skill acquisition.
- Collaborated with senior trainers to assess training needs and implement improvements.
- Monitored trainee performance, providing constructive feedback to support skill development.
- Assisted in the creation of e-learning modules to support remote training initiatives.
- Collaborated with fellow trainers to develop innovative teaching methods, fostering an environment of continuous learning and growth.
Pharmacy Technician
Lee Pharmacy
05.2010 - 02.2016
- Managed prescription processing and ensured accuracy in medication dispensation.
- Trained new technicians on pharmacy systems and customer service protocols.
- Collaborated with pharmacists to maintain inventory and optimize stock levels.
- Implemented best practices for handling medications, enhancing safety standards.
Pharmacy Technician
Medicare Pharmacy
06.2009 - 05.2010
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
Convergys
06.2007 - 06.2009
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed high-volume inquiries while maintaining quality standards and response times.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to enhance service delivery processes and efficiency.
Education
High School Diploma -
Mcallen Memorial High School
McAllen, TXSkills
Scheduling inspections
MAS
OFS
Outlook
Quality control management
Defect identification
Documentation review
Customer service
Problem-solving abilities
Multitasking
Excellent communication
Critical thinking
Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Alorica
08.2025 - Current
Inspection Coordinator
Securitas Electronic Security
09.2024 - 05.2025
Emergency Dispatcher
Kelly Services
04.2023 - 09.2024
Assistant Trainer SME
Teleperformance USA
11.2020 - 04.2023
Pharmacy Technician
Lee Pharmacy
05.2010 - 02.2016
Pharmacy Technician
Medicare Pharmacy
06.2009 - 05.2010
Customer Service Representative
Convergys
06.2007 - 06.2009
High School Diploma -
Mcallen Memorial High School