Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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MARTINA THERESAL

Chennai

Summary

Experienced e-commerce professional with 7+ years in data analysis, project and marketplace management, and business process optimization. Proficient in Microsoft Excel, Salesforce and basics of Google Analytics. Passionate about problem-solving and innovation.

Management professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Management Analyst

Walmart Global Tech India
11.2021 - Current
  • Led initiatives to expand product selection, managing the successful launch of new products and enhancing discoverability
  • Spearheaded catalog management, onboarding, and item setup processes, ensuring accuracy and tracking of desired metrics
  • Collaborated with product and engineering teams to enhance the seller experience and streamline operations
  • Proactively resolved seller issues, demonstrating autonomy and effectiveness in problem-solving
  • Analyzed and communicated GMV trends to leadership, informing strategic decision-making
  • Conducted profitability analysis at both seller account and category levels to optimize performance
  • Operated within US, CA, and MX marketplaces across diverse product categories
  • Contributed to website content enhancement efforts, optimizing user experience
  • Presented comprehensive reports on seller productivity and profitability on a monthly, quarterly, and yearly basis, facilitating informed decision-making at the leadership level
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

Senior Catalogue Analyst

AMAZON DEVELOPMENT CENTRE
06.2018 - 11.2021
  • Spearheaded projects from inception to launch, including creating SOPs, conducting tool testing, meticulous project planning, resource management, capacity planning, seamless execution, and successful project launch
  • Stakeholder Management: Successfully managed relationships with sellers and vendors in the US and UK, orchestrating regular meetings, facilitating communication, ensuring team coordination, and fostering cooperation
  • Customer Expectation Management: Established clear project scopes, deliverables, and communication procedures, ensuring alignment with customer expectations and adherence to Amazon's core values, with a focus on delivering results
  • Quality Improvement and Process Enhancement: Implemented tools and processes to enhance result quality, achieved productivity and accuracy goals, allocated work efficiently to improve competitive pricing recommendations, and streamlined processes for product enrichment
  • Training and Development: Conducted training sessions for over 30 new associates on various platforms and guidelines, managed multiple tasks efficiently, ensured adherence to Service Level Agreements, and maintained quality standards
  • Innovation and Ad-Hoc Activities: Contributed innovative suggestions for automation integration, handled ad-hoc activities such as productivity reporting, and consistently met deadlines while maintaining high-quality work

Process Associate (Catalogue Management)

COGNIZANT TECHNOLOGY SOLUTIONS
08.2016 - 09.2017
  • Worked in Catalogue Management Data
  • Auditing cases of Team members consistently to maintain/improve quality targets as a Quality check
  • Fixing Catalogue errors is main course of Project with help of basic Tools
  • Trained and experienced in Price Matching and handling JIRA Tickets

Education

MBA - Human Resources Management

University of Madras
04.2019

Bachelor of Science - Mathematics

Stella Maris College
04.2016

Skills

  • Operations Management
  • Onboarding Process Optimization
  • Project Management
  • Exceptional Communication and Organizational Skills
  • Cross-functional Collaboration
  • Partnership Development and Facilitation
  • Critical Thinking and Problem-Solving
  • Data Analysis and Reporting
  • Proficient in Microsoft Excel
  • Proficient in Salesforce
  • Basics of Google Analytics
  • Client relationship management

Certification

  • Program Management Specialist, Indian School of Business - Product Management
  • Project Management, Coursera

Accomplishments

  • Above and Beyond - Walmart Global Tech
  • Extra Mile - Amazon Development Center
  • Spotlight - Amazon Development Center
  • Star of the Month - Cognizant

Timeline

Program Management Analyst

Walmart Global Tech India
11.2021 - Current

Senior Catalogue Analyst

AMAZON DEVELOPMENT CENTRE
06.2018 - 11.2021

Process Associate (Catalogue Management)

COGNIZANT TECHNOLOGY SOLUTIONS
08.2016 - 09.2017

Bachelor of Science - Mathematics

Stella Maris College

MBA - Human Resources Management

University of Madras

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