Martina Valdivia
Milwaukee,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Advanced ADRC Specialist
Milwaukee County ADRC
07.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed effective improvement plans in alignment with goals and specifications.
- Trained new ILSP personnel regarding operations, policies and services.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of process and service changes.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Call Center Representative
Associated Bank
08.2018 - 07.2019
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Set up new accounts, established customer credit and set up payment methods.
Education
Bachelor of Arts - Criminal Justice Management
Concordia University
Mequon, WI12-2018
Skills
- Strong customer focus
- Customer and vendor relations
- Production organization
- Efficient time management
- Clear and concise communication
- Analytical problem solving
- Data quality assurance processes
Languages
Spanish
Native or Bilingual
Timeline
Advanced ADRC Specialist
Milwaukee County ADRC
07.2019 - Current
Call Center Representative
Associated Bank
08.2018 - 07.2019
Bachelor of Arts - Criminal Justice Management
Concordia University
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