George A. Williams
Business Administration
Brandon,FL
Summary
Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Final Expense Specialist
Senior Life Insurance Company
Brandon, FL
05.2022 - Current
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Educate families on Government program FEMA for COVID-19 claims.
- Recommend affordable coverage for final expense for low and middle incom families.
- Advice Families on Florida's Attorney General consumer protection recommendation on final expense.
Benefit Coordinator
Lincoln Heritage Life Insurance
Tampa, FL
09.2021 - 04.2022
- Located unattended clients and provided service by the use of spreadsheets.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Served customers and followed outlined steps of service.
Fulfillment Associate T1
Amazon
Lakeland, FL
10.2020 - 10.2021
- Worked as inbound problem solve, sidelining, adding items, creating labels, binding items and moving them.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes in bins and containers.
- Transferred inventory to and from target destinations.
Supervisor/Manager
Convergys
Tampa, FL
09.2016 - 12.2016
- Documented inbound calls from associates activities • Evaluated agent’s calls .
- Did coaching to agents in order to improve in-bound calls performance and behaviors.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Insurance Sales Agent
Aflac
Tampa, FL
08.2005 - 05.2019
- Implemented marketing strategies, which resulted increase of policy sales by 50.33% growth during 2016.
- Maintained client retention rate of 86% from 2005 to 2016 due to exemplary customer service.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Education
Bachelor of Science - Marketing
Phoenix University
Guaynabo,PR 08.2011 - 10.2013
MBA - Global Management
University of Phoenix
Guaynabo, PR 12.2013 - 03.2016
Skills
Strong customer focus
Customer service
Strategic Planning
Advanced MS Office Suite
Speak English, Spanish and French
Certification
Green Belt Six Sigma
Timeline
Final Expense Specialist
Senior Life Insurance Company
05.2022 - Current
Benefit Coordinator
Lincoln Heritage Life Insurance
09.2021 - 04.2022
Green Belt Six Sigma
05-2021
Fulfillment Associate T1
Amazon
10.2020 - 10.2021
Supervisor/Manager
Convergys
09.2016 - 12.2016
MBA - Global Management
University of Phoenix
12.2013 - 03.2016
Bachelor of Science - Marketing
Phoenix University
08.2011 - 10.2013
Insurance Sales Agent
Aflac
08.2005 - 05.2019