Martine Dent
Summary
Enthusiastic Customer Service employee with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lord & Taylor, Flagship
New York, New York
11.2013 - 01.2019
- Processed customer transactions efficiently at Lord & Taylor's flagship store.
- Assisted customers with product selections and inquiries on the sales floor.
- Managed cash register operations, ensuring accurate cash handling procedures.
- Maintained a clean and organized checkout area for optimal customer experience.
- Collaborated with team members to enhance store visual merchandising displays.
- Handled customer returns and exchanges, following company policies diligently.
- Provided exceptional service, addressing customer concerns with professionalism.
- Trained new cashiers on register systems and customer service protocols.
- Welcomed customers to the store, creating a friendly atmosphere. and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
Associate of Arts -
Suny Delhi
NYSkills
- Cash handling
- Register operation
- Customer transactions
- Visual merchandising
- Inventory management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Employee training
- Positive and professional
- Payment processing
Timeline
Customer Service Cashier
Lord & Taylor, Flagship
11.2013 - 01.2019
Associate of Arts -
Suny Delhi