Martinia Bogle

Top Dollar Collector

HCA Parallon

06.2016 - Current

Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Streamlined debt collection processes for increased efficiency in the workplace.
Maintained high volume of calls and met demands of busy and productive group.
Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Evaluated, researched and resolved discrepancies.
Achieved performance goals on consistent basis.
Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Enhanced company reputation by professionally handling sensitive financial matters.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Utilized various software programs to efficiently manage account information and track progress towards collection goals.
Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
Increased recovery rates with consistent follow-up on overdue accounts.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Researched accounts and completed due diligence to resolve collection problems.
Worked in call center environment handling manual and automatically dialed outbound calls.
Monitored customer accounts for payment delinquency and initiated collection efforts.
Entered client details and notes into system for interdepartmental access and review.
Researched billing errors and discrepancies to initiate corrective action.