Martinique Lindsey
Jacksonville,FL
Summary
Safety-conscious School Bus Driver with 6 years in school bus transportation work and high regard for student safety. Transported large school district's students on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Bus Operator
Student Transportation Of America, STA
06.2020 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
Administrative Manager
Mjm Lawn Care Llc
04.2016 - Current
- Partnered with 18 customer service representatives to provide exceptional service and support.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Owner
Posh Creative Customs
03.2013 - Current
- Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
Customer Service Representative
AT&T
01.2017 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Amazon
01.2015 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL05.2010
Skills
- Local Routes
- Cargo Handling
- School Bus Policies
- Inquiry Response
- Two-Way Radio Operation
- Pre- and Post-Trip Inspections
- Team Meetings
- First-Tier Technical Support
- Customer Account Management
- Providing Feedback
- Transactions Reconciliation
- Livechat Messaging
- Customer Satisfaction
Accomplishments
- Maintained a customer satisfaction rate of 95% for 2019.
- Solved 40-48 tickets on a daily basis.
- Handled late accounts effectively, securing $5,000 in past-due accounts.
Certification
- Sales Essentials Certificate
- CPSP - Certified Professional Sales Person
- CPM - Certified Professional Manager
Timeline
School Bus Operator
Student Transportation Of America, STA
06.2020 - Current
Customer Service Representative
AT&T
01.2017 - 06.2020
Administrative Manager
Mjm Lawn Care Llc
04.2016 - Current
Customer Service Representative
Amazon
01.2015 - 03.2018
Business Owner
Posh Creative Customs
03.2013 - Current
High School Diploma -
Homestead Senior High School