Martins Benson
Indianapolis,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Shipping Clerk
CEVA Logistics U.S
05.2011 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Ensured compliance with relevant regulations, including proper documentation for international shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed required paperwork to expedite handling of shipped and received goods.
Operations Manager
Nestle Plc Nigeria
08.2004 - 11.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
Education
MBA - Business Administration
University of Southern Indiana
Evansville, IN04.2025
Bachelor of Science - Business Administration
Ekiti State University
Ado Ekiti-Nigeria08.2002
Skills
1 Strong excel,database and analysis skills
2 Communication skills
3 Customer service Skills
4 Detail oriented
Timeline
Shipping Clerk
CEVA Logistics U.S
05.2011 - Current
Operations Manager
Nestle Plc Nigeria
08.2004 - 11.2010
MBA - Business Administration
University of Southern Indiana
Bachelor of Science - Business Administration
Ekiti State University
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