MARTISHA CATOE
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, and performance management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Professional Development Coordinator
ExploreLearning
03.2022 - Current
- Streamlined onboarding processes for new hires, ensuring a smooth transition into their roles.
- Aligned professional development opportunities with organizational goals, promoting overall company growth and success.
- Evaluated the effectiveness of professional development initiatives, making necessary adjustments for continuous improvement.
- Managed development of e-learning training materials and activities to enhance learning experiences.
Professional Development Coordinator
ExploreLearning
03.2020 - 03.2022
- Maintained department calendar for a team of 55 full-time employees and 44 contractors.
- Contract and district implementation data analysis for upper management.
- Maintained department procedural documentation for PD Coordinators, mentored new hires, and provided post-onboarding support.
- Communicate with Sales and Customer Service Departments to facilitate tcustomer experience.
Pre-Certification Authorization Coordinator
UVA Health System
09.2016 - 01.2020
- Served and supported internal and external customers.
- Ensured minimum loss of revenue and maximum payment for services.
- Improved communication between hospital departments by coordinating with medical staff, insurance providers, and patients to ensure timely pre-certifications.
- Streamlined pre-certification processes by implementing a comprehensive tracking system for patient information and documentation.
Patient Billing Coordinator
Albemarle Center for Family Medicine
09.2012 - 09.2016
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurance to obtain timely and accurate payments.
- Demonstrated leadership skills in managing projects per day from concept to completion.
Education
Bachelor of Science - Human Services
Old Dominion University College of Education
Norfolk, VA12.2023
Associate of Science - General Studies
Piedmont Virginia Community College
Charlottesville, VA05.2012
Skills
- HIGHLIGHTS & QUALIFICATIONS
- Excellent organizational and customer relations skills
- Demonstrated high-level PowerPoint, Excel & Word skills
- Self-motivated and able to work independently
- Strong leadership skills and proven team player
- Change Management
Timeline
Senior Professional Development Coordinator
ExploreLearning
03.2022 - Current
Professional Development Coordinator
ExploreLearning
03.2020 - 03.2022
Pre-Certification Authorization Coordinator
UVA Health System
09.2016 - 01.2020
Patient Billing Coordinator
Albemarle Center for Family Medicine
09.2012 - 09.2016
Bachelor of Science - Human Services
Old Dominion University College of Education
Associate of Science - General Studies
Piedmont Virginia Community College
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