Open To Work
Martrie Finney
Target
Hazelwood,MO
Work Preference
Desired Job Title
Basic Needs Support SpecialistOrder FulfillmentCustomer Care Representative IICustomer Service Representative
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Hazelwood, MO
Open to relocation:
Yes
Important To Me
Work-life balanceCareer advancementPersonal development programsFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCompany Culture
1
Language
8
years of professional experience
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering customer support. Skilled in handling inbound and outbound calls, online requests, and emails with good problem-solving, multitasking, and research abilities. Background in roles with high volume customer demands.
Work History
Basic Needs Support Specialist
2 Years 5 Months- Collaborate effectively across departments for student success.
- Demonstrate basic knowledge in Navigate system.
- Help students obtain external resources.
- Assist with events around campus.
Order Fulfillment
5 Years 10 Months- Proficiently fulfilled orders for Store pickups and purchases.
- Acted as a versatile floater, adeptly handling responsibilities across departments such as Health, Beauty, Domestic, Electronics, and Cashier.
- Provided training and guidance to new employees on order processing, department procedures and customer service.
Customer Care Representative II
5 Years 11 Months- Collaborate effectively across departments including Order Fulfillment, SetWorld, Inventory, and Sales, to help streamline processes and facilitate successful shipments.
- Collaborate with Sales Representatives to coordinate product shipments after receiving confirmation of product usage.
- Demonstrate proficiency in SAP, WebOps Systems to process invoices to coordinate with pricing of products.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-ups.
Education
Bachelor of Fine Arts - Interdisciplinary Studies
Associate in applied science - Human Services
Skills
Communication and Public Speaking
Event Planning
Collaboration and Teamwork
Support services
Problem Solving
Training and Onboarding
Knowledge in Microsoft Systems
Customer Service
Remote support
Languages
English
Timeline
Basic Needs Support Specialist
STLCC-FV
03.2024 - CurrentRead More
Order Fulfillment
Target
10.2020 - CurrentRead More
Customer Care Representative II
Aesculap-B Braun
03.2018 - 02.2024Read More
St. Louis Community College-FV
Associate in applied science from Human Services
Read More
Lindenwood University
Bachelor of Fine Arts from Interdisciplinary Studies
Read More