Martsha Oreaboe
Mesquite,TX
Summary
Proven track record in enhancing patient and client satisfaction through exceptional organizational skills and multitasking ability, demonstrated at Quest Diagnostics. Skilled in maintaining confidentiality and streamlining processes, significantly improving efficiency. Expert in patient-focused care and billing processes, adept at handling high-pressure situations with professionalism.
Overview
20
20
years of professional experience
Work History
Patient Care Representative
Quest Diagnostics
11.2004 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Tax Preparer (part-time)
HR Block
12.2023 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Paralegal
Law Office of Dorothy Hyde
01.2020 - 03.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Associate - Paralegal
Pelton College
Dallas, TX09.2018
No Degree - Medical Assistant
Remington College
Garland, TX05.2000
Skills
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
Timeline
Tax Preparer (part-time)
HR Block
12.2023 - 04.2024
Paralegal
Law Office of Dorothy Hyde
01.2020 - 03.2023
Patient Care Representative
Quest Diagnostics
11.2004 - Current
Associate - Paralegal
Pelton College
No Degree - Medical Assistant
Remington College
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Karolina SyabaKarolina Syaba
Certified Phlebotomy Technician at Quest DiagnosticsCertified Phlebotomy Technician at Quest Diagnostics
Daniel SaadiDaniel Saadi
Lab Assistant at Quest DiagnosticsLab Assistant at Quest Diagnostics
Jade WasylenkoJade Wasylenko
Health Care Provider Account Manager at Quest DiagnosticsHealth Care Provider Account Manager at Quest Diagnostics
Candace AlagbadaCandace Alagbada
Transportation Coordinator (Temp) at Impressive Transport ServicesTransportation Coordinator (Temp) at Impressive Transport Services