Marty Burlsworth
Pine Bluff,AR
Summary
Dynamic professional with over 15 years of experience in customer service and management, dedicated to fostering exceptional customer experiences and empowering staff to excel. Extensive experience in administering The Brandon Burlsworth Foundation, a family-run non-profit for over 20 years, has developed strong skills in motivating teams, public speaking, grant writing, and learning from seasoned mentors. Known for a results-oriented approach, consistently delivering high-quality work on time while maintaining a strong drive to achieve organizational goals. Passionate about leveraging expertise to enhance team dynamics and contribute to organizational success.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Store Manager
Sherwin-Williams
05.2023 - Current
- Set clear expectations for team performance, conducting periodic evaluations, and implementing corrective actions
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Increased sales by at least 10% every year
- Oversaw employee recruiting, on-boarding, and training on store procedures
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
Store Manager
Sherwin-Williams
12.2022 - 05.2023
- Recovered store after a lengthy period of mismanagement, back on track to profitability, and customer re-engagement
- Brought back lapsed +$50,000 customer and grew sales from them by being attentive and learning their business needs
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Oversaw employee recruiting, on-boarding, and training on store procedures
- Addressed and resolved escalated customer complaints, and worked to restore satisfaction
- Set clear expectations for team performance, conducting periodic evaluations, and implementing corrective actions
Assistant Manager
Sherwin-Williams
11.2021 - 12.2022
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Optimized inventory for maximum revenue generation
- Delegated tasks to appropriate staff members for optimum productivity
- Supported senior managers with day-to-day operational requirements
- Helped increase customer contacts to 50 by being proactive and not waiting for them to come in the store
Server Manager
501 Prime
06.2019 - 11.2021
- Recaptured loyalty of dissatisfied guests through proactive management of complaints, and concerns
- Directed front-of-house staff in customer service, order taking and food delivery
- Oversaw server assignments and maintained balanced table numbers
- Was able to increase sales by 25% due to increased table flow
- Monitored staff performance and corrected issues promptly
Education
Bachelor of Science (B.S.) - Business Management/Psychology
Henderson State University
Arkadelphia, AR08.2021
Skills
- Attention to Detail
- Leadership Development
- Team Development
- Employee Training
- Customer Service Management
- Training and mentoring
- Problem-Solving
Accomplishments
- Achieved largest growth in bulk sales items by completing managing customer needs and wants with accuracy and efficiency.
- Exceeded monthly store sales goals 7 months in a row.
- Achieved highest sales increase per transaction through effectively mentoring employees to ask the right questions and not simply process the sale.
Certification
- Certified Forklift Operator, Sherwin-Williams - 2021-Current
Languages
English - Native
Spanish - Conversational
Timeline
Store Manager
Sherwin-Williams
05.2023 - Current
Store Manager
Sherwin-Williams
12.2022 - 05.2023
Assistant Manager
Sherwin-Williams
11.2021 - 12.2022
Server Manager
501 Prime
06.2019 - 11.2021
Bachelor of Science (B.S.) - Business Management/Psychology
Henderson State University