Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Responsible for the overall loan operations management and oversight of the consumer and commercial loans support staff. This includes document preparation, processing and servicing, account reconciliation and reporting functions, post-closing document review and imaging. Supervise loan document preparation to ensure all loans are being processed in a timely and proper manner. Supervise all aspects of loan servicing to include payment posting, loan booking and system review. Manage the post-closing function to ensure all Deeds of Trust, UCC's and Security documents are accurate, and the Bank is secured. Oversee the imaging and vault retention of secured documents and legal instruments and ensure they are properly imaged for the review of lenders and audit personnel. Develop and implement best practices in loan operations related processes and procedures. This position works with a range of complex documents, and is responsible for supervising loan operations staff, including doing performance reviews, hiring, firing, disciplinary actions and training. This position is responsible for complying with all related State and Federal lending laws and regulations, providing the highest level of service and support to the Bank's customers. This position initiates and maintains professional and courteous contact with customers, both internal and external.
Position supported regulatory compliance within Bank's real estate appraisal and insurance operations at high level of complexity and ability. Compared value from appraisal or evaluation to requested loan amount to determine whether value of property securing loan provided adequate collateral protection to bank. Ordered flood determinations on new loans to determine if building was in a flood zone. Advised lending team to help them understand details of flood insurance policy, including declarations page, item's cover and not covered. Tracked all loans that had properties in flood zone. Ensured insurances were renewed on time and new loans complied with time required to have flood determination signed before booking loan. Worked with borrower and insurance company on required insurance needed.