Marty Evans
Hartland
Summary
Dynamic retail professional with extensive experience at Circuit City Stores and Big Lots Stores Inc. excelling in customer service and inventory control. Proven track record of enhancing store performance through effective team leadership and strategic planning, achieving sales goals while fostering a positive work environment. Adept at mentoring staff and implementing loss prevention initiatives to reduce shrinkage.
Overview
37
37
years of professional experience
Work History
Assistant Store Manager
Big Lots Stores, Inc.
06.2010 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Retail Store Manager
Circuit City Stores
03.1988 - 10.2008
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Education
High School Diploma -
Oxford High School
Oxford, MS05-1983
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- POS systems operations
- Store operations
- Mentoring and coaching
- Loss prevention
Timeline
Assistant Store Manager
Big Lots Stores, Inc.
06.2010 - 02.2025
Retail Store Manager
Circuit City Stores
03.1988 - 10.2008
High School Diploma -
Oxford High School
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