Martin Fee
Snowshoe Mountain Resort
Vero Beach
8
years of professional experience
Dedicated hospitality professional experienced in bartending and serving. Known for strong multitasking abilities and a team player attitude, consistently improving guest satisfaction through efficient service and proactive problem-solving.
Work History
Bartender
1 Year 10 Months- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
1 Year 2 Months- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Streamlined order-taking process to minimize wait times for diners.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
Server
2 Years 6 Months- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Front of House Manager
1 Year 9 Months- Supervised front of house operations to ensure seamless guest experiences and high service standards.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Coordinated scheduling for front of house personnel to optimize shifts and coverage.
Kitchen Prep Cook
1 Year 10 Months- Assisted in food preparation and ingredient assembly for menu items.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Followed safety and sanitation guidelines to ensure food quality standards.
- Supported chefs with cooking techniques and plating presentations.
Server
1 Year 10 Months- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Assisted in training new servers on restaurant protocols and menu offerings.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Supported inventory management by monitoring stock levels during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
To-Go Specialist
1 Year 10 Months- Prepared and packaged to-go orders with attention to quality and presentation.
- Ensured accurate order fulfillment by cross-checking customer requests against prepared items.
- Maintained cleanliness and organization of the to-go area, promoting efficient workflow.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Host
1 Year 1 Month- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed waitlists and reservations, optimizing table turnover and guest satisfaction.
- Communicated effectively with kitchen and service staff to coordinate timely order delivery.
- Assisted in training new hosts on company procedures and customer service standards.
- Adapted quickly to changing situations during peak hours to maintain service quality.
Education
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Menu memorization
Memory retention
Hospitality service expertise
Timeline
Bartender
Snowshoe Mountain Resort
10.2024 - CurrentRead More
Server
Snowshoe Mountain Resort
08.2023 - 10.2024Read More
Server
Outback Steakhouse
02.2021 - 08.2023Read More
Assistant Front of House Manager
Outback Steakhouse
05.2019 - 02.2021Read More
Kitchen Prep Cook
Outback Steakhouse
04.2019 - 02.2021Read More
Server
Outback Steakhouse
04.2019 - 02.2021Read More
To-Go Specialist
Outback Steakhouse
04.2019 - 02.2021Read More
Host
Chili's Bar and Grill
03.2018 - 04.2019Read More
Vero Beach High School
Read More