Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

MARTY FOX

Houston,TX

Summary

Dynamic and results-oriented Business Systems Specialist with over 25 years of experience in system administration, project management, and technical support. Proven ability to streamline operations, optimize workflows, and implement system improvements across various platforms. Highly skilled in managing complex projects, solving technical issues, and driving user engagement through effective support and training. Known for diligence, strong problem-solving capabilities, and a collaborative approach that enhances team productivity and overall operational efficiency.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Business Systems Specialist

Ymca Of Greater Houston
Houston, TX
02.2025 - Current
  • Administer and configure various systems, including Daxko Operations, Daxko Trainer, Daxko Engage, SGA, and DUO (MFA), to meet the needs of the Association.
  • Provided ongoing technical support and troubleshooting for over 100 internal users, ensuring minimal disruption and efficient system use.
  • Spearheaded the implementation and streamlining of program entry across multiple centers, enhancing overall operational efficiency.
  • Develop detailed project plans, coordinate tasks, and provide regular status updates to staff at all levels of the organization.
  • Solve complex technical issues, reduce downtime, and improve user satisfaction by resolving problems quickly and effectively.
  • Lead cross-functional teams to assess system needs, implement changes, and drive continuous improvement.
  • Ensure that all technical systems comply with organizational policies and industry standards, including security protocols and data privacy regulations.
  • Identified opportunities to improve system performance and reliability.
  • Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.

Business Systems Specialist

YMCA of Greater Houston
Houston, TX
01.1999 - 01.2011
  • Administer and configure various systems, including Daxko Operations, Daxko Trainer, Daxko Engage, SGA, and DUO (MFA), to meet the needs of the Association
  • Provide ongoing technical support and troubleshooting for over 100 internal users, ensuring minimal disruption and efficient system use
  • Spearheaded the implementation and streamlining of program entry across multiple centers, enhancing overall operational efficiency
  • Develop detailed project plans, coordinate tasks, and provide regular status updates to staff at all levels of the organization
  • Solve complex technical issues, reducing downtime and improving user satisfaction by resolving problems quickly and effectively
  • Lead cross-functional teams to assess system needs, implement changes, and drive continuous improvement
  • Ensure that all technical systems comply with organizational policies and industry standards, including security protocols and data privacy regulations
  • Assisted in the planning, coordination, and execution of major events, including the Annual Meeting, Holy Week Prayer Breakfast, and United Way Fairs
  • Successfully increased event attendance from 400 to over 700 participants
  • Redesigned and maintained monthly membership and retention statistics, leading to more targeted marketing efforts and improved retention rates
  • Managed the preparation, setup, and registration for meetings, trainings, and large-scale events
  • Produced the quarterly publication, 'YMCA Good News,' documenting and highlighting key YMCA news and achievements, which helped raise internal awareness and morale
  • Played a key role in developing marketing materials, promoting YMCA programs, and supporting the overall growth of the organization’s initiatives
  • Developed and managed project plans while providing status updates to management.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.

Education

Bachelor's Degree - General Business

Sam Houston State University
Huntsville, TX
01.2022

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Database management
  • Web-based systems
  • Project management
  • Technical support
  • System configuration
  • Customer service
  • Process improvement
  • Problem-solving aptitude
  • Database administration

Certification

  • Daxko Systems Training, Completed training for Daxko Operations, Daxko Trainer, and Daxko Engage.
  • Project Management Training, Formal training in project management methodologies and best practices.
  • Technical Support Certification, Ongoing professional development in troubleshooting, user support, and system administration.

Additional Information

Regular volunteer for YMCA community events, assisting with registration, logistics, and participant support., Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), database management, and web-based systems.

Timeline

Business Systems Specialist

Ymca Of Greater Houston
02.2025 - Current

Business Systems Specialist

YMCA of Greater Houston
01.1999 - 01.2011

Bachelor's Degree - General Business

Sam Houston State University

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