Marty Gilliam
Ponte Vedra Beach
Summary
Resourceful vice president with 40+ years in industry with a history of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professionddeveloping and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
19
19
years of professional experience
1985
1985
years of post-secondary education
1
1
Certification
Work History
Vice President
ThermaServe
Jacksonville
04.2023 - Current
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Managed cross-functional teams to improve project delivery and client satisfaction.
- Developed and implemented policies to streamline organizational processes and workflows.
- Collaborated with executive leadership to define long-term business objectives and strategies.
Service Manager
ThermaServe
Jacksonville
03.2007 - 04.2023
- Managed daily operations to ensure efficient service delivery.
- Oversaw team performance and provided coaching to staff members.
- Implemented training programs to enhance employee skills and knowledge.
- Developed customer service policies to improve client satisfaction.
- Coordinated maintenance schedules for equipment and service vehicles.
- Resolved customer complaints through effective problem-solving techniques.
- Collaborated with customers to offer solutions to service needs.
Education
Jacksonville Christian Academy
Jacksonville, FLSkills
- Strategic planning
- Policy development
- Team leadership
- Process optimization
- Estimating
- Sales
- Load calculations
- Equipment selection
- Troubleshooting
- Centrifugal chiller overhauls
- Screw chiller overhauls
- Recip & Scroll chiller service
- Chiller modernization
- Boiler service
- HVAC split, built up & rtu service
- Refrigeration
- Pneumatics
- Air compressor service
- DDC controls
- Pump service
- Cooling tower service
- VFD service
Certification
- MHAR unlimited, Duval County license
- MSCA Service Management training
- Unified Group Management training
- MCS - Chiller panels, Hanbell cmprs
- Trane centrifugal chiller overhaul
- Carrier centrifugal chilleroverhaul
- RSES VFD troubleshooting & repair
- Siebe centrifugal chiller overhaul
- RSES flooded chiller service
- Carrier - equipment design & selection
Timeline
Vice President
ThermaServe
04.2023 - Current
Service Manager
ThermaServe
03.2007 - 04.2023
Jacksonville Christian Academy