Marty Johnson
Beyond Pricing
Savage,MN
1
Certification
13
years of professional experience
Dynamic Customer Success and Hospitality Technology leader with a proven track record managing enterprise SaaS portfolios, driving customer retention, and accelerating revenue growth. Expertise in strategic account management, executive business reviews, and revenue optimization through cross-functional collaboration to deliver measurable business outcomes. Skilled in cultivating executive partnerships, leading complex initiatives, and leveraging data-driven insights to increase adoption, strengthen client relationships, and maximize long-term customer value. Passionate about driving innovation and operational excellence within the hospitality technology landscape.
Work History
Senior Customer Success Manager
1 Year 3 Months- Managed a strategic portfolio of 56 enterprise SaaS accounts ranging from $25K–$800K+ ARR
- Lead Executive Business Reviews with executive stakeholders
- Owned renewal strategy and managed customer health to mitigate risks
- Partnered with Product, Marketing, Support, and Leadership to enhance customer outcomes
- Conducted onsite executive engagements to strengthen relationships and drive account success
- Six consecutive quarters exceeding 97% Net Revenue Retention
- Generated $108K+ in contracted expansion revenue
- Reduced customer churn through consultative account management
Senior Customer Success Manager / Client Relationship Manager
4 Months- Oversaw customer success for 250+ hotel properties, ensuring satisfaction and retention
- Facilitated enterprise Revenue Management System implementations, enhancing client operational efficiency
- Piloted Marriott International's first All-Inclusive G3 RMS deployment
- Delivered customer onboarding and training
- Delivered onsite training for Omni Hotels & Resorts
- Led multiple Client Success improvement initiatives
- Managed software implementations and migrations
- Supported enterprise Revenue Management System implementations
- Supported Oracle, Amadeus, PMS, CRS, Rate Shopping, and Reputation Management platforms across integration partners
- Directed multiple Client Success improvement initiatives, driving enhanced user experiences and service quality
- Mentored new Customer Success team members
Senior Sales Manager
3 Months- Managed SMERF and business transient market segments to increase client engagement and revenue opportunities
- Coordinated group business and client partnerships to enhance collaboration and drive successful event outcomes
- Partnered with Meet Minneapolis to enhance tourism initiatives
Senior Sales Manager
5 Years 1 Month- Managed Northeast and Southeast regional sales markets with a focus on medical, pharmaceutical, corporate, and association accounts, driving significant revenue growth for a flagship convention hotel.
- Developed and negotiated large-scale group contracts, including 151+ peak room block events, multi-year agreements, and citywide conventions in partnership with the Minneapolis Convention Center and local CVBs.
- Built strategic relationships with corporate clients, third-party planners, and industry partners through targeted networking and account development initiatives.
- Exceeded annual sales goals by 128% (2016), 131% (2017), 176% (2018), and 220% (2019), earning Hilton Worldwide Circle of Excellence recognition in 2018 and 2019.
- Led sales strategy for nationally recognized events including Super Bowl LII, NCAA Final Four, and X Games, while supporting $20M+ in hotel renovation initiatives.
- Managed and mentored sales team members while serving as an on-property sales trainer, improving team performance and operational effectiveness.
Sales Manager
2 Years 7 Months- Exceeded revenue goals for 11 consecutive quarters
- Increased ADR and group production by implementing targeted marketing strategies
- Achieved recognition as Grand Prize winner during Hilton Americas Shark Week in 2015
Education
Bachelor of Science - Hotel, Restaurant & Tourism Management
- Concentration: Resort Hospitality Management
- Minor: Casino Gaming & Entertainment Management
- Certificate: Casino Gaming & Entertainment Management
- Seven-Time Chancellor's Award Recipient
- GPA: 3.6
Skills
Enterprise Customer Success Strategy & Leadership
Strategic Enterprise Account Management
Customer Retention
Expansion & Growth Strategy
Renewal Management & Revenue Expansion
Executive Relationship & Stakeholder Management
Cross-Functional Team Leadership
Enterprise SaaS Platform Expertise
Revenue Optimization & Business Strategy
Executive Business Reviews & Account Planning
Customer Adoption & Value Realization
Implementation Leadership & Change Management
Data-Driven Business Analysis & Insights
Strategic Project Management
SQL Reporting & Data Analytics
Salesforce CRM & Customer Lifecycle Management
Certification
- IDeaS G3 RMS Certified User
- Healthcare Meeting Compliance Certificate (HMCC)
- Hilton Worldwide Counselor of a Salesperson
Affiliations
- BVEC Recruitment Chair
- SITE Young Leaders
- Meeting Professionals International (MPI)
- Habitat for Humanity
Timeline
Senior Customer Success Manager
Beyond Pricing
05.2025 - CurrentRead More
Senior Customer Success Manager / Client Relationship Manager
IDeaS, A SAS Company
01.2022 - 05.2022Read More
Senior Sales Manager
DoubleTree Park Place
10.2021 - 01.2022Read More
Senior Sales Manager
Hilton Minneapolis
09.2016 - 10.2021Read More
Sales Manager
Embassy Suites Minneapolis Airport
02.2014 - 09.2016Read More
University of Wisconsin–Stout
Bachelor of Science from Hotel, Restaurant & Tourism Management
Read More