MARTY K. SWILLEY
Hawthorne,USA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, reception, data entry, and file management. Demonstrates strong teamwork, problem solving, and time management skills.
Overview
39
39
years of professional experience
1
1
Certificate
Work History
Human Resources Assistant
UF College of Engineering Finance and Administration
Gainesville, FL
10.2024 - Current
- Greet and assist incoming visitors in a professional and welcoming manner.
- Assisted in comprehensive administrative support to office staff.
- Assisted in coordination of volunteers for the College of Engineering.
- Notarized documents for faculty, staff and students. Notary stamp expires November 8, 2029.
- Receives and distributes incoming mail and packages.
- Manages office supply inventory and places orders as needed.
Customer Service Representative
Ashtin Communications
Gainesville, Florida
03.2017 - 10.2024
- Answers phone promptly, greets incoming customers, directs to appropriate person or assists caller/customer
- Payment Processing (by phone/in person)
- Receives and processes all in office orders
- Prepares and completes daily deposits to bank
- Sends radios for repair
- Enters payments, invoices, receiving, receipts
- Orders office supplies
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
W.L. Hunter Insurance
Lake City, FL
03.2015 - 02.2017
- Answered customer telephone calls promptly to avoid on-hold wait times
- Processed payments in office and by phone
- Quoted personal lines home and auto
- Helped customers with claim submission and worked as liaison submitting claim to Company
- Offered advice, assistance to customers, paying attention to individual needs or wants
- Made calls for policy retention
- Assisted customers with reporting claims and resolving issues
- Uploaded completed insurance documents into Doris system
Administrative Secretary
University of Louisville Physical Plant – Belknap
Louisville, KY
09.2011 - 04.2015
- Completed annual uniform distribution
- Processed Annual Performance Evaluations
- Served as Work Control & Custodial service call center backup
- Data entry for various projects
- Processed Cell phone billing for Physical Plant
- Safety Program assistant
- Delivered administrative support to office staff
Administrative Assistant
The Flooring Gallery
Louisville, Kentucky
09.2008 - 09.2011
- Completed daily sales reports, submitting store orders to corporate office
- Typed and prepared correspondence, training materials, spreadsheets
- Answered multi lines calls, assisted caller, directed to appropriate person
- Maintained petty cash fund, made store deposits daily
- Managed office inventory, restocking supplies, placing purchase orders, maintain adequate stock level
Various
University of Florida
Gainesville, Florida
12.1986 - 04.2007
- Performed various clerical duties including but not limited to: Receptionist for all incoming calls and visitors
- Arranged travel reimbursements, repayments, reconciliation
- Performed annual Property inventory
- Maintained office supplies
- Maintained calendar for various administrators
- Submitted grades, scheduled classes, registered, advised students
Education
Diploma -
Gainesville High School
Gainesville, FLSkills
- Strong interpersonal & organizational skills
- Conflict resolution
- Computer proficiency in Microsoft Office Suite & Intuit QuickBooks
- Verbal/Written Communications
- Administrative support
- Confidentiality Understanding
- Money/Credit Card Processing
- Payment Posting
- Multi-Line Phone Systems
- Account Reconciliations
- Typing
- Professional telephone demeanor
- Good Listening Skills
- Customers report of claims
- Order Fulfillment
- Scheduling
- Billing Inquiries
Timeline
Human Resources Assistant
UF College of Engineering Finance and Administration
10.2024 - Current
Customer Service Representative
Ashtin Communications
03.2017 - 10.2024
Customer Service Representative
W.L. Hunter Insurance
03.2015 - 02.2017
Administrative Secretary
University of Louisville Physical Plant – Belknap
09.2011 - 04.2015
Administrative Assistant
The Flooring Gallery
09.2008 - 09.2011
Various
University of Florida
12.1986 - 04.2007
Diploma -
Gainesville High School
Certification
- Certified PRO3 Series and THRIVE University of Florida - 2025/2026