MARTY K. SWILLEY
Hawthorne,FL
Summary
Hard working human resources assistant with 30+ years of experience working in various office settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with visitors/customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
39
39
years of professional experience
Work History
Human Resources Assistant
UF College of Engineering Finance and Administration
Gainesville, Florida
10.2024 - Current
- Greet and assist incoming visitors in a professional and welcoming manner,
- Provide comprehensive administrative support to office staff,
- Coordinate and support volunteer activities within the college of Engineering,
- Manage distribution of incoming mail and packages efficiently and accurately,
- Notarized documents as needed,
- Manage office supply inventory and place orders as needed
Customer Service Rep
Ashitin Communications, Inc
Gainesville, Florida
03.2017 - 10.2024
- Answer incoming calls promptly,
- greet customers professionally and direct inquiries to appropriate personnel or provide assistance as needed,
- Process payments accurately via phone and in person, Receive and manage all in-office orders with attention to detail,
- Prepare and reconcile daily bank deposits in accordance with company procedures,
- Coordinate equipment repairs, including arranging radio servicing,
- Maintain accurate records by entering payments, invoices, receipts, and inventory data,
- Manage office supply inventory and place orders to ensure operational continuity,
- Promote high levels of customer satisfaction by proactively addressing needs and resolving concerns in a timely manner
Customer Service Rep
W.L. Hunter Insurance
Lake City, Florida
03.2015 - 02.2017
- Answered high-volume customer calls promptly to minimize wait times and enhance service experience,
- Processed payments accurately both in-office and over the phone,
- Prepared and delivered quotes for personal lines, including home and auto insurance policies,
- Assisted clients with claim submissions and served as a liaison between customers and insurance carriers
Administrative Secretary
University of Louisville Physical Plant-Belknap
Louisville, Kentucky
09.2011 - 04.2015
- Completed annual uniform distribution,
- Processed Annual Performance Evaluations,
- Served as Work Control & Custodial service call center backup,
- Data entry for various projects,
- Processed Cell phone billing for Physical Plant,
- Safety Program assistant,
- Delivered administrative support to office staff
Administrative Assistant
The Flooring Gallery
Louisville, Kentucky
09.2008 - 09.2011
- Completed daily sales reports
- Submitting store orders to corporate office,
- Typed and prepared correspondence, training materials, spreadsheets,
- Answered multi lines calls, assisted caller, directed to appropriate person,
- Maintained petty cash fund,
- Made store deposits daily,
- Managed office inventory, restocking supplies, placing purchase orders, maintain adequate stock level
Clerk, Program Assistant, Administrative Asst. Etc
University of Florida
Gainesville, Florida
12.1986 - 04.2007
- Performed various clerical duties including but not limited to the following
- Receptionist for all incoming calls and visitors,
- Arranged travel reimbursements, repayments and reconciliations,
- Performed annual Property inventory,
- Maintained office supplies,
- Maintained calendar for various administrators,
- Submitted grades, scheduled classes, registered, advised students
Education
Gainesville High
Gainesville, Florida 06-1982
Skills
- Scheduling
- Communication
- Strong interpersonal & organizational skills
- Computer proficiency in Microsoft Office Suite &
Intuit QuickBooks - Verbal/Written Communications
- Administrative support
- Multi-Line Phone Systems
- Professional telephone demeanor
- Good Listening Skills
Timeline
Human Resources Assistant
UF College of Engineering Finance and Administration
10.2024 - Current
Customer Service Rep
Ashitin Communications, Inc
03.2017 - 10.2024
Customer Service Rep
W.L. Hunter Insurance
03.2015 - 02.2017
Administrative Secretary
University of Louisville Physical Plant-Belknap
09.2011 - 04.2015
Administrative Assistant
The Flooring Gallery
09.2008 - 09.2011
Clerk, Program Assistant, Administrative Asst. Etc
University of Florida
12.1986 - 04.2007
Gainesville High
CONTACT INFO
- 352-226-9501
- MKSWILLEY@GMAIL.COM
- HAWTHORNE, FL