Martyna Kocyk
Key West
Summary
Detail-oriented professional skilled in multitasking and organization within fast-paced environments. Strengths include effective communication and leadership, with a history of improving team performance and customer satisfaction. Dedicated professional with strong customer service and communication skills. Experienced in POS operation and sales reporting, committed to enhancing customer satisfaction and team productivity.
Overview
17
17
years of professional experience
Work History
Server / bartender
Robusto Bar
Key West
06.2025 - Current
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
Sales Manager
0 Mile Art LLC
Key West
05.2016 - 06.2025
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
Sales Assistant
Island Cigar Factory
Key West
12.2015 - 05.2016
Sales Manager
Blind Concept Store
Warsaw
11.2011 - 08.2015
Sales Manager
Lilou Sp. z o.o.
Warsaw
06.2010 - 11.2011
Sales Assistant
Tommy Hilfiger
Warsaw
04.2008 - 12.2010
Education
Licentiate - Social Communication And Public Relations
Higher School of Finance And Management
Warsaw03-2014
High School Diploma -
Clothing School Complex
Warsaw, Poland09-2010
Skills
- POS operation
- Customer service
- Sales reporting
- Effective communication
- Multitasking and organization
- Strong work ethic
- Exceptional customer service
- Positive and professional
- Order management
Languages
English
Professional
Polish
Professional
Timeline
Server / bartender
Robusto Bar
06.2025 - Current
Sales Manager
0 Mile Art LLC
05.2016 - 06.2025
Sales Assistant
Island Cigar Factory
12.2015 - 05.2016
Sales Manager
Blind Concept Store
11.2011 - 08.2015
Sales Manager
Lilou Sp. z o.o.
06.2010 - 11.2011
Sales Assistant
Tommy Hilfiger
04.2008 - 12.2010
Licentiate - Social Communication And Public Relations
Higher School of Finance And Management
High School Diploma -
Clothing School Complex
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