Martyna Wilson Williams
Harrison Township
Summary
Oversaw patient scheduling and insurance verification processes to optimize front desk efficiency. Cultivated strong relationships with patients through exceptional customer service. Pursued further education in nursing to enhance clinical and administrative capabilities.
Overview
2027
2027
years of professional experience
Work History
Medical Receptionist/Front Desk
Corewell Health Urgent Care
Royal Oak, MI
03.2025 - 07.2025
- Greeted and checked in patients, ensuring a welcoming experience.
- Verified insurance and collected payments.
- Directed calls and inquiries to appropriate staff.
Medical Receptionist – Check-out Specialist
Michigan Healthcare Professionals
Royal Oak, MI
01.2023 - Current
- Answer phones and schedule patient appointments.
- Verify insurance, collect co-pays, and process payments.
- Maintain accurate medical documentation and patient records.
Medical Receptionist
Beaumont Health
Roseville, MI
10.2022 - 12.2022
- Checked in patients and scheduled appointments.
- Verified insurance and maintained medical records.
- Answered phones and assisted patients.
Entrance Attendant
Beaumont Hospital
Grosse Pointe, MI
06.2022 - 10.2022
- Welcomed patients, families, and staff.
- Screened for Covid-19 symptoms prior to entry.
Assistant Manager / Sales Associate
Foot Locker
Detroit, MI
07.2018 - 07.2021
- Trained and coached sales associates.
- Supported daily operations and compliance.
- Delivered excellent customer service and product knowledge.
Emergency Room Unit Clerk
Detroit Medical Center- Detroit Receiving Hospital
Detroit Mi
2025 - Current
- Managed patient admissions and discharges efficiently in high-pressure environment.
- Coordinated communication between medical staff, patients, and families to ensure clarity of information.
- Maintained accurate patient records using electronic health record systems to enhance data integrity.
- Scheduled appointments and tests for patients, optimizing workflow for medical personnel.
- Collaborated with emergency room staff to prioritize urgent cases, enhancing overall patient care efficiency.
- Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
Education
Medical Assistant Program - undefined
High School Diploma - Nursing & Business
Art and Design
Detroit, MI06.2020
Skills
- Facilitated patient scheduling and managed appointment logistics Assisted patients with inquiries and provided support during visits Coordinated communication between medical staff and patients to enhance service delivery
- Assisted in maintaining compliance with HIPAA regulations for electronic health record systems
- Delivered exceptional customer service to enhance client satisfaction
- Assisted in executing medical office procedures to support daily operations Provided administrative support to healthcare professionals to enhance patient care
- Managed appointment scheduling to optimize team availability and enhance client interactions
- Demonstrated proficiency in medical terminology to ensure accurate communication
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Demonstrated adaptability and flexibility in dynamic work environments
- Achieved CPR certification to enhance emergency response capabilities
- Administered basic life support techniques to ensure patient safety and care
Timeline
Medical Receptionist/Front Desk
Corewell Health Urgent Care
03.2025 - 07.2025
Medical Receptionist – Check-out Specialist
Michigan Healthcare Professionals
01.2023 - Current
Medical Receptionist
Beaumont Health
10.2022 - 12.2022
Entrance Attendant
Beaumont Hospital
06.2022 - 10.2022
Assistant Manager / Sales Associate
Foot Locker
07.2018 - 07.2021
Medical Assistant Program - undefined
Emergency Room Unit Clerk
Detroit Medical Center- Detroit Receiving Hospital
2025 - Current
High School Diploma - Nursing & Business
Art and Design