MARUF RANA
RESTURENT GENARAL MANAGER
Jamaica,NY
Summary
Dynamic leader with a strong background in operations management and staff training. Expertise in decision-making and project management has led to improved efficiency and customer satisfaction. Committed to fostering a positive work environment and delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Personal Caregiver
PPL
17 PLAZA DRIVE, LATHAM, NY 12110
06.2025 - Current
- Provided compassionate personal care to clients, enhancing daily living activities and overall wellbeing.
- Assisted clients with mobility, ensuring safety and comfort during transitions and daily tasks.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.
- Monitored client health conditions, documenting changes and reporting to medical staff for timely interventions.
Restaurant General Manager
87 CHICKEN CORP DBA POPAYES
87-84 SUTPHIN BLVD, JAMAICA, NY 11435
03.2011 - Current
- Directed daily operations to ensure optimal service delivery and customer satisfaction.
- Managed inventory control processes, reducing waste and improving cost efficiency.
- Developed training programs for staff to enhance performance and operational standards.
- Implemented marketing strategies that increased brand awareness and customer engagement.
- Fostered a positive work environment through effective team leadership and conflict resolution.
- Streamlined operational workflows, resulting in improved service speed and accuracy.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
NARSHINGDI GOVT COLLEGE
DHAKA, BANGLADESHSkills
- Medication administration
- Social interaction
- Decision-making
- Customer service
- Staff training and development
- Documentation and reporting
- Operations management
- Project management
- Project planning
- Strategic planning
- Customer relationship management (CRM)
- Policy implementation
- Workforce management
- Business administration
- Marketing
- Care plan management
Timeline
Personal Caregiver
PPL
06.2025 - Current
Restaurant General Manager
87 CHICKEN CORP DBA POPAYES
03.2011 - Current
High School Diploma -
NARSHINGDI GOVT COLLEGE