Marva Adams
Charlotte,NC
Overview
24
24
years of professional experience
Work History
Talent Management Coordinator
NC Department of Revenue
Charlotte, NC
02.2021 - 02.2025
- Served as moderator/producer for Korn Ferry Competency Evaluation and Interpersonal Communications classes.
- Recruited panelists and generated attendance for Career Pathways sessions.
- Monitored the training database to send all meeting invitations and training materials for employee registrations. Verified attendance and closed rosters to ensure that employees received training credit.
- Prepared a monthly report for the Assistant Director by compiling reports received from team members.
- Created an Agency Mapping presentation to document all DOR divisions, describe their function, and list all position titles in the NC Department of Revenue. Worked with the Instructional Designer to convert the Agency Mapping e-module for use by DOR employees.
Taxpayer Assistance Manager
NC Department Of Revenue
Charlotte, NC
11.2000 - 07.2020
- Launched the third major division in the Charlotte Service Center known as Taxpayer Assistance in 2000 and managed the division for 20 years until before retirement.
- Ensured that the Charlotte Service Center operated efficiently, providing excellent service to taxpayers, and co-workers.
- Educated the public regarding revenue laws and tax compliance. Supervised a team of employees to ensure they met goals in providing outstanding service by phone, correspondence and in-office visits.
- Provided support for employees by interpreting tax law and finding solutions for a variety of complex tax issues.
- Maintained managerial responsibilities by evaluating the work of team members and providing statistical reports to upper management.
Education
Bachelor of Arts - Economics
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Employee training
- Talent management
- Report preparation
- Performance evaluation
- Problem solving
- Communication skills
- Team collaboration
Accomplishments
- Long Leaf Pine Award presented by Secretary of the NC Department of Revenue in July 2000.
- Certificate of Service for 33 years with NC Department of Revenue
- 2019 Governor's Awards for Excellence Nominee
- Excellence in Service Award presented by Secretary of the NC Department of Revenue
Timeline
Talent Management Coordinator
NC Department of Revenue
02.2021 - 02.2025
Taxpayer Assistance Manager
NC Department Of Revenue
11.2000 - 07.2020
Bachelor of Arts - Economics
University of North Carolina At Chapel Hill
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