Marvell Johnson
Orlando,FL
Summary
Dynamic customer service professional with a proven track record at Teletech at Home, excelling in problem resolution and client relations. Leveraging critical thinking and active listening skills, I enhanced customer satisfaction and loyalty, effectively addressing inquiries and complaints. Proficient in Microsoft Office Suite, I consistently delivered high-quality service and support.
Overview
2009
2009
years of professional experience
Work History
Customer Service Representative
Teletech at Home
- Resolved customer inquiries by utilizing product knowledge and troubleshooting techniques.
- Maintained accurate records of customer interactions in CRM systems.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Interviewer
Florida Dept. Of Children and Families
Orlando, FL
02.2008 - 03.2009
Print Specialist
Lockheed .Martin
Orlando, FL
10.1980 - 03.1989
- Operated high-quality printing equipment to produce technical documents and materials.
- Collaborated with engineering teams to ensure print accuracy and adherence to specifications.
- Assisted in troubleshooting and resolving printing issues, enhancing workflow efficiency.
- Maintained inventory of print supplies, ensuring availability for ongoing projects.
- Implemented quality control measures to uphold standards in printed materials.
- Provided exceptional customer service, addressing concerns and ensuring timely delivery of completed projects.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
Education
Associate of Science - Business
American International University
Dunwoody, GA05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Microsoft PowerPoint
- Microsoft Office Suite
- Live chat support
Timeline
Interviewer
Florida Dept. Of Children and Families
02.2008 - 03.2009
Print Specialist
Lockheed .Martin
10.1980 - 03.1989
Customer Service Representative
Teletech at Home
Associate of Science - Business
American International University