Marvelle Hinton
Milwaukee
Summary
Accomplished General Manager known for effective team building and operational oversight. Experienced in financial monitoring and budgeting, ensuring long-term organizational growth while enhancing service quality and guest satisfaction.
Overview
6
6
years of professional experience
Work History
General Manager
Up-Down Milwaukee
2025.12 - Current
- Oversaw daily operations to ensure optimal guest experience and service quality.
- Managed staff schedules and training programs to enhance team performance and efficiency.
- Implemented inventory control measures to reduce waste and optimize supply chain processes.
- Developed promotional strategies to increase foot traffic and customer engagement within the venue.
- Collaborated with vendors to negotiate contracts, ensuring favorable terms for products and services.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Bartender Supervisor
Up-Down Milwaukee
2020.02 - 2025.12
- Supervised bartending team, ensuring high standards of service and product quality.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Streamlined cocktail preparation processes, improving order turnaround time.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Education
Psychology
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Leadership and team building
- Problem resolution
- Staff training/development
- Inventory control
- Event planning
- Scheduling
- Efficient multi-tasker
- Staff management
Timeline
General Manager
Up-Down Milwaukee
2025.12 - Current
Bartender Supervisor
Up-Down Milwaukee
2020.02 - 2025.12
Psychology
University of Wisconsin, Milwaukee