Summary
Overview
Work History
Education
Skills
Certification
Willing To Relocate
Languages
Timeline

Marvens Augustin

Lauderdale Lakes

Summary

A reliable and detail-oriented professional with experience across multiple customer-focused roles, including security, grocery, and retail environments. Skilled in maintaining safety and security, providing exceptional customer service, and ensuring smooth operations in fast-paced settings. Demonstrates excellent communication, problem-solving, and conflict resolution abilities, while consistently upholding company standards. Adept at managing inventory, assisting customers with product selections, and maintaining a positive shopping experience. Proven ability to work effectively in teams and independently, ensuring organizational goals are met with efficiency and professionalism.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unarmed Security Guard

John Knox Village
03.2023 - Current
  • Monitor and secure buildings and conduct routine checks to ensure the safety and security of facilities
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Operate surveillance equipment and respond to potential security threats
  • Dispatch emergency services when necessary, ensuring a timely and professional response to incidents
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.

Customer Service Associate

Lowe's Home Improvement
02.2021 - 03.2023
  • Provide detailed product and service information to customers, addressing inquiries and resolving issues efficiently
  • Assist in inventory control and maintain store organization to enhance customer shopping experience
  • Recognized for excellent customer service and teamwork, contributing to improved store satisfaction ratings
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Grocery Associate

Winn Dixie
01.2019 - 02.2021
  • Managed stocking and rotation of inventory, ensuring shelves were fully stocked and products were organized
  • Delivered high-quality customer service, assisting customers with product location and store-related questions
  • Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
  • Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.

Education

High School Diploma -

Fort Lauderdale High School, 1600 NE 4th Ave, Fort Lauderdale, FL 33305
05-2020

Skills

  • Problem resolution

  • Customer service

  • Conflict resolution

  • Computer proficiency

  • Punctuality

  • Shelf stocking

  • Teamwork and collaboration

  • Report writing

  • Property patrol

  • Security equipment operation

  • CCTV monitoring

  • Perimeter patrol

  • Emergency response

Certification

  • Forklift, Present
  • Driver's License, Present

Willing To Relocate

  • Pompano Beach, FL
  • Fort Lauderdale, FL
  • Lauderdale Lakes, FL

Languages

Creole
Full Professional

Timeline

Unarmed Security Guard - John Knox Village
03.2023 - Current
Customer Service Associate - Lowe's Home Improvement
02.2021 - 03.2023
Grocery Associate - Winn Dixie
01.2019 - 02.2021
Fort Lauderdale High School - High School Diploma,

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Marvens Augustin