MARVENS CAMILLE
BROOKLYN
Summary
Accounts payable and billing specialist with 3 years of experience in home warranty services. Managed customer payment setups and conducted outbound calls to collect outstanding balances. Provided clear explanations of policy coverage and facilitated technician payments using WEX, Syco, and Slack. Demonstrated strong communication and organizational skills in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Billing Specialist/ Accounts Payable
Liberty Home Guard
Brooklyn, NY
04.2024 - 01.2027
- Oversaw accounts payable and billing operations to guarantee financial accuracy.
- Provided outstanding customer service by efficiently addressing inquiries and resolving issues.
- Optimized payment processing for technicians by leveraging Syco and Wex platforms.
- Assisted customers in resolving disputes through clear communication. Conducted email correspondence to clarify payment discrepancies. Made outbound calls to follow up on overdue payments.
- Managed claims processing for customers, ensuring timely and accurate resolution.
SECURITY/ CUSTOMER SERVICE
Beau Dietl & Associates
01.2018 - 07.2021
- Monitored and managed security operations, ensuring a safe environment that enhanced client trust and satisfaction.
- Collaborated with law enforcement during incidents, fostering strong community relationships and effective crisis resolution.
- Conducted risk assessments to identify vulnerabilities, implementing strategies that led to substantial improvements in safety protocols.
- Maintained accurate logs of daily activities and incidents, supporting compliance with regulatory standards and improving operational transparency.
- Provided exceptional customer service, addressing inquiries and concerns promptly, which significantly enhanced client retention rates.
CUSTOMER SERVICE
Brooklyn
07.2017 - 08.2018
- Handled customer inquiries, reducing response times and enhancing service quality.
- Educated clients on product features, boosting sales and customer satisfaction.
- Resolved complaints, improving customer retention and service standards.
- Streamlined customer inquiry processes, achieving noticeable results in response times and overall service quality.
- Tips
Education
Highschool Diploma - undefined
Science skills center high school
Brooklyn06.2015
Skills
- Analytical reasoning
- Team management
- Effective time allocation
- Innovative ideation
- Analytical thinking
- Data Analytics
LANGUAGES
English
Creole (Proficient)
Timeline
Billing Specialist/ Accounts Payable
Liberty Home Guard
04.2024 - 01.2027
SECURITY/ CUSTOMER SERVICE
Beau Dietl & Associates
01.2018 - 07.2021
CUSTOMER SERVICE
07.2017 - 08.2018
Highschool Diploma - undefined
Science skills center high school