Marvens SAINT FORT
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Account Sales Executive
Spectrum
Downtown Orlando
10.2023 - 01.2024
- Increased sales revenue by developing and maintaining relationships with key clients.
- Enhanced client satisfaction by providing personalized solutions and support for their business needs.
- Expanded market share by identifying new opportunities and targeting untapped markets.
- Streamlined sales processes, resulting in reduced lead time and increased efficiency.
- Collaborated with marketing team to develop targeted campaigns for better prospect engagement.
- Mentored junior sales executives, fostering a culture of continuous learning and growth within the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Proctor Coordinator
Clean Connet
Remotely
02.2021 - 08.2023
- Enhanced test security by implementing strict proctoring protocols and procedures.
- Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining a professional presence.
- Promoted academic integrity by ensuring adherence to testing rules and guidelines among students.
- Ensured smooth test administration by coordinating with faculty and staff on exam schedules, logistics, and requirements.
Proctor
Pearson Vue
Remotely
07.2020 - 12.2022
- Enhanced test security by implementing strict proctoring protocols and procedures.
- Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining a professional presence.
- Promoted academic integrity by ensuring adherence to testing rules and guidelines among students.
- Ensured smooth test administration by coordinating with faculty and staff on exam schedules, logistics, and requirements.
- Increased student comfort during exams by providing clear instructions and addressing any concerns promptly.
- Supported students with special needs by facilitating accommodations in accordance with institutional policies and guidelines.
Customer Service Representative
Princess Cruises
Remotely
01.2018 - 06.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
College Degree - Business Management
ECOLE NATIONALE SUPERIEUR DE TECHNOLOGIE (ENST)
Bois-verna08.2019
Skills
- Sales Presentations
- Pipeline Management
- CRM Proficiency
- Client Acquisition
- Territory Management
- Sales forecasting
- Relationship building
- De-Escalation Techniques
- CRM Software
- Call Flow Maximization
- Call Center Experience
- Complaint Handling
- Live Chat Support
- Effective Communication
- Problem Solving
Languages
French
Native or Bilingual
creole
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Account Sales Executive
Spectrum
10.2023 - 01.2024
Proctor Coordinator
Clean Connet
02.2021 - 08.2023
Proctor
Pearson Vue
07.2020 - 12.2022
Customer Service Representative
Princess Cruises
01.2018 - 06.2020
College Degree - Business Management
ECOLE NATIONALE SUPERIEUR DE TECHNOLOGIE (ENST)