Summary
Overview
Work History
Skills
Timeline
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Marvia Jones-Roberts

Marshall,MN

Summary

Proven leader in fast-paced food service environments, excelling in team coordination and customer satisfaction at Culver’s. Mastered menu memorization and demonstrated exceptional sales expertise, significantly enhancing dining experience. Skilled in beverage preparation, adept at training staff, and ensuring adherence to safety protocols. Achieved notable efficiency in order processing and cash management. Great Guest experience focused. Employee of the month.

Overview

1
1
year of professional experience

Work History

Crew Member

Culver’s
Marshall, MN
03.2024 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Shift Leader

Subway
Marshall, MN
04.2023 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Skills

Menu memorization

Beverage preparation

Sales expertise

Order delivery practices

Team player

Fast learner

Team leader

Open to constructive criticism

Customer engagement

Stocking and replenishing

Performance improvement

Food running

Telephone etiquette

Point-of-sale transactions

Verbal and written communication

Cash Handling

Hospitality service expertise

Product promotion

Food portioning

POS system use

Cleaning and organization

Cash register operation

Sandwich preparation

Timeline

Crew Member

Culver’s
03.2024 - 08.2024

Shift Leader

Subway
04.2023 - 03.2024
Marvia Jones-Roberts