Marvin Antoine Woods
Orlando,Florida
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lighthouse
2025.06 - Current
- Serves as the first point of contact for hearing and speech-impaired individuals through ADA-compliant technology platforms.
- Handles high-volume virtual communications using real-time messaging, video relay, and voice relay services.
- Provides accurate support, resolves service-related issues, and escalates complex matters following strict privacy and data protection standards.
- Documents each client interaction in CRM software with precision and professionalism.
- Operates independently in a fully remote setup, demonstrating accountability, punctuality, and tech literacy.
Maintenance Technician
MAA
2022.01 - 2023.01
- Performed general building maintenance including HVAC repair, electrical troubleshooting, and plumbing services in residential properties.
- Supported work order completion via digital tracking systems to ensure timely service.
- Conducted safety inspections and preventative maintenance to reduce emergency service calls.
- Communicated with residents to explain maintenance procedures and timelines.
- Participated in regulatory compliance reviews and upheld EPA, OSHA, and property management standards.
Maintenance Supervisor
Lloyd Jones Management
2020.01 - 2022.01
- Oversaw daily operations of a multi-building residential complex, managing a team of 5+ technicians.
- Created and managed maintenance schedules, ensuring property upkeep, seasonal preparation, and system longevity.
- Negotiated with vendors and contractors for building systems, appliances, and grounds services.
- Monitored purchasing and inventory for cost-effective operation within budget.
- Developed in-depth maintenance reports for corporate review and capital planning.
- Mentored junior technicians and led training on compliance, safety protocols, and customer service.
Maintenance Supervisor
Epoch Residential
2019.01 - 2020.01
- Directed all maintenance tasks across a 250+ unit community, including electrical, plumbing, HVAC, and groundskeeping.
- Introduced a preventive maintenance program that reduced resident complaints and emergency work orders by 20%.
- Conducted quality inspections post-repair to ensure durability and safety.
- Used property management software to log and close work orders accurately.
- Maintained strict compliance with building codes, safety policies, and fair housing regulations.
- Provided move-in and move-out inspections with documented maintenance needs.
Maintenance Supervisor
SMG Management
2017.01 - 2019.01
- Managed a skilled maintenance team and delegated work based on urgency and specialty.
- Developed an internal work order logging system that improved response times and staff accountability.
- Maintained mechanical systems (boilers, HVAC, electrical panels) and initiated capital improvement recommendations.
- Prepared supply budgets and managed relationships with outside vendors and equipment suppliers.
- Enforced safety compliance and regularly updated logs to reflect inspections, repairs, and incidents.
Education
High School Diploma -
Ball State University
Muncie, IN05.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Staff training
Certification
Refrigeration and Air Conditioning Technician
EPA Universal
Timeline
Customer Service Representative
Lighthouse
2025.06 - Current
Maintenance Technician
MAA
2022.01 - 2023.01
Maintenance Supervisor
Lloyd Jones Management
2020.01 - 2022.01
Maintenance Supervisor
Epoch Residential
2019.01 - 2020.01
Maintenance Supervisor
SMG Management
2017.01 - 2019.01
High School Diploma -
Ball State University