Marvin Black
Jacksonville,FL
Summary
Proven professional with a track record of enhancing customer satisfaction and optimizing system performance at Westminister Woods at Julington Creek. Excelled in troubleshooting and relationship building, demonstrating adaptability and a keen attention to detail. Skilled in team training and performance improvement, consistently achieving results beyond expectations.
Overview
8
8
years of professional experience
Work History
Diningroom Technician
Westminister Woods at Julington Creek
11.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
Grouphome Worker/Adult Caregiver
Out and About Inc
04.2019 - 05.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reported defective products or machinery to supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Grouphome Worker
St.Augustine Grouphome
03.2017 - 06.2020
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Implemented individualized care plans for each resident, addressing their unique needs and goals.
- Actively promoted opportunities for skill development among group home residents, fostering a sense of autonomy and self-confidence in their abilities.
- Served as an advocate for group home residents when communicating with family members or other external parties involved in their care.
Education
BBA - Management
Edward Waters College
Jacksonville,FL06.1993
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Written/Verbal Communication
Troubleshooting
Customer interaction
Documentation And Reporting
Work Planning and Prioritization
Heavy Lifting
Routine Inspections
Team Training
Relationship Building
Performance Improvement
Issue Resolution
Customer rapport
Football,Basketball,Track&field,Boxing,fitness
Being able to stay fit exercise to become a productive employee, and great team member.
Timeline
Diningroom Technician
Westminister Woods at Julington Creek
11.2023 - Current
Grouphome Worker/Adult Caregiver
Out and About Inc
04.2019 - 05.2024
Grouphome Worker
St.Augustine Grouphome
03.2017 - 06.2020
BBA - Management
Edward Waters College
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