Marvin Espinoza
Los Angeles,CA
Summary
Customer service professional with diverse experience in retail and construction warehouse settings. Expertise in identifying customer needs, delivering clear product explanations, and providing effective solutions. Committed to fostering positive interactions across varied backgrounds, aiming to contribute strong communication and organizational skills to support an organization focused on assisting individuals and families.
Overview
5
5
years of professional experience
Work History
Construction Warehouse Specialist
S&L Specialty Construction, Inc
Gardena, California
06.2024 - Current
- Assisted customers in low-income communities select a variety of products including (Doors, windows, and A/C units)
- Listened carefully to customers and helped them choose products that best fit their budget and needs.
- Explained to customers how our products and materials worked in a very easy to understand way.
- Worked closely with co-workers and customers to make sure orders and materials were handled and installed correctly.
- Demonstrated leadership, responsibility, organization, and problem solving skills in a very busy work environment.
- Provided great customer service to people with different levels of knowledge about construction or about home improvement products.
Retail Sales Associate
PUMA
Commerce, California
07.2021 - 07.2026
- Provided friendly and respectable customer service by patiently understanding what the customer was looking for.
- Explained product features and the pros and cons of each of the items they were interested in.
- Handled customer questions and concerns professionally while being patient and helpful.
- Made sure to give a warm welcome to every customer that walked into the store to maintain a respectable environment and workplace for everyone.
- Developed strong communication skills by working with customers from different backgrounds and with different needs.
Education
High School Diploma -
Garfield High School
Los Angeles, CA07-2021
Skills
- Product knowledge
- Inventory management
- Customer relationship management
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Detail orientation
- Multitasking capacity
- Documentation skills
Timeline
Construction Warehouse Specialist
S&L Specialty Construction, Inc
06.2024 - Current
Retail Sales Associate
PUMA
07.2021 - 07.2026
High School Diploma -
Garfield High School