Marvin Huggins
customer & collections
Severn,MD
Summary
Results-oriented Supervisor with extensive experience in team leadership, workflow optimization, and safety compliance. Specializes in enhancing operational efficiency and resource allocation to meet organizational objectives. Skilled in conflict resolution, communication, and problem-solving, ensuring productive environments and effective staff engagement.
Overview
17
17
years of professional experience
Work History
Supervisor
Bronson & Migilaccio
Glen Burnie
02.2005 - 07.2011
- Supervised daily operations to ensure smooth workflow and productivity.
- Supervised daily operations to enhance workflow and team performance.
- Trained and mentored team members on best practices and safety protocols to improve compliance and safety standards.
- Trained new employees on safety protocols and operational procedures.
- Coordinated schedules and assignments to maximize staff efficiency and ensure adequate coverage.
Supervisor
NCO Financial
Odenton
09.1998 - 11.2001
- Supervised daily operations to ensure efficient workflow and productivity.
- Led team of eight collectors to recover delinquent credit card and commercial accounts.
- Coordinated schedules to optimize team performance and resource allocation.
- Trained new staff on company policies and operational procedures.
Supervisor
Credit Trust Corporation
Baltimore
02.1994 - 09.1998
- Supervised daily operations to maintain workflow efficiency and quality standards.
- Trained and mentored staff on best practices and operational procedures.
- Coordinated team schedules to optimize resource allocation and coverage.
- Trained and developed collection team of sixteen collectors to effectively manage past due credit card accounts.
Education
Bachelor of Science - Commercial Recreation
Brockport State University
Brockport, NY05.1985
Skills
- Team supervision
- Staff training
- Workflow optimization
- Operational efficiency
- Budget management
- Resource allocation
- Safety compliance
Affiliations
Member Of Phi Beta Sigma Fraternity Inc.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Supervisor
Bronson & Migilaccio
02.2005 - 07.2011
Supervisor
NCO Financial
09.1998 - 11.2001
Supervisor
Credit Trust Corporation
02.1994 - 09.1998
Bachelor of Science - Commercial Recreation
Brockport State University