Marvin Johnson
Concord,NC
Summary
Dynamic team leader with a proven track record at Walmart, skilled in coaching and mentoring. Adept at problem-solving and performance improvement, I excel in building relationships and motivating teams. My experience as a server at AMF Bowling honed my attention to detail and customer service excellence, ensuring memorable guest experiences.
Overview
14
14
years of professional experience
Work History
Team Leader
Walmart
Concord, NC
08.2018 - Current
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Implemented process improvements that enhanced efficiency in store operations.
- Coordinated with cross-functional teams to achieve operational goals and streamline workflows.
- Led initiatives for maintaining high standards of customer service across the team.
- Conducted regular performance reviews, providing feedback to promote staff development.
Server
AMF Bowling
05.2015 - 08.2018
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash transactions efficiently, ensuring precise handling of payments and receipts.
- Developed knowledge of menu items to offer tailored recommendations to guests.
- Trained new hires on operational procedures and customer service standards to ensure consistency.
Security Officer
Eagle Eye Security
Greensboro, NC
06.2012 - 07.2014
- Monitored premises to ensure safety and security of clients and staff.
- Conducted regular patrols to identify and address potential security threats.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Education
No Degree - Criminal Justice
North Carolina Central University
Durham, NCSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Conflict resolution
- Coaching and mentoring
- Goal setting
- Relationship building
- Performance improvement
Timeline
Team Leader
Walmart
08.2018 - Current
Server
AMF Bowling
05.2015 - 08.2018
Security Officer
Eagle Eye Security
06.2012 - 07.2014
No Degree - Criminal Justice
North Carolina Central University