Marvin Kasule
Silver Spring,MD
Summary
Dedicated customer service representative with strong problem-solving and communication skills. Proven ability to train new employees and resolve complaints effectively. Committed to enhancing customer satisfaction and fostering team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kohl's
Silver Spring, Maryland
03.2023 - Current
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints efficiently and professionally.
- Trained new employees on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers about promotions and loyalty programs effectively.
- Handled returns and exchanges following store policies diligently.
- Processed transactions accurately using point-of-sale systems.
Sales Associate
Food Lion
Chesapeake, Virginia
06.2021 - 10.2022
- Operated cash register, processed transactions, and handled payments.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Food Server
Sunrise Senior Living
Silver Spring, Maryland
06.2011 - 08.2014
- Provided attentive service to residents during dining experiences.
- Maintained cleanliness and organization of dining areas and serving stations.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Supported new staff by training on service protocols and procedures.
- Responded promptly to resident requests and concerns during meals.
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Education
Certification in Geriatric Nursing -
Morning Start Academy
Gaithersburg, MD05-2025
Associate of Arts - Liberal Arts And Sciences
Montgomery College
Rockville, MD06-2011
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06-2008
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Patient care
- Time management
- Employee training
Certification
GERIATRIC NURSING ASSISTANT LICENSE NUMBER A00230000
Timeline
Customer Service Representative
Kohl's
03.2023 - Current
Sales Associate
Food Lion
06.2021 - 10.2022
Food Server
Sunrise Senior Living
06.2011 - 08.2014
Certification in Geriatric Nursing -
Morning Start Academy
Associate of Arts - Liberal Arts And Sciences
Montgomery College
High School Diploma -
Gaithersburg High School