Marvin Lopez
Miami
Summary
Motivated and adaptable student with a strong background in customer service, conflict resolution, and communication. Known for providing prompt, friendly service and resolving customer issues quickly and professionally. Skilled in multitasking and staying calm under pressure in fast-paced environments. Seeking to bring strong interpersonal skills, attention to detail, and a positive attitude to a bartender role. Experienced in mixing and serving drinks while following safety and sanitation guidelines. Reliable team player with a strong work ethic and the ability to quickly learn new systems, menus, and environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Marriott Biscayne Bay
08.2022 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Food Runner and Barback
Marriot
12.2021 - 08.2022
- Maintained complete knowledge of drink selections and garnishes in restaurant.
- Assisted servers with refilling drinks, clearing plates, and resetting tables.
- Help bartender restock the bar with straws, napkins, liquor and beers.
- Have knowledge of menu items to provide accurate descriptions of dishes to customers upon request.
- Help with the ice station of servers and bartenders.
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays.
Education
HIGH SCHOOL DIPLOMA - Bartender Course
Miami Jackson Senior Highschool
Miami, FL03.2022
Skills
- Customer Service
- Suggestive Selling
- Wine And Mixer Restocking
- Creative
Certification
- Serving certification
- Bartender license
Timeline
Bartender
Marriott Biscayne Bay
08.2022 - 04.2025
Food Runner and Barback
Marriot
12.2021 - 08.2022
HIGH SCHOOL DIPLOMA - Bartender Course
Miami Jackson Senior Highschool
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