MARVIN LORENZANA
Monmouth Junction,NJ
Summary
Dynamic leader with proven expertise in customer service and team leadership. Excelled in enhancing customer satisfaction and mentoring teams for peak performance. Skilled in multitasking and complex problem-solving, achieving significant improvements in operational efficiency. Demonstrates exceptional communication and organizational skills, driving positive outcomes and workplace excellence.
Overview
3
3
years of professional experience
Work History
Assistant Operator
Cascades
Piscataway, NJ
05.2025 - Current
- Operated and maintained production equipment in accordance with safety procedures.
- Executed preventative maintenance on machinery, ensuring optimal operational performance.
- Supported preventive maintenance programs, contributing to improved equipment reliability.
- Facilitated troubleshooting, repair, and installation of mechanical components to maintain production efficiency.
Manager
Five guys
North Brunswick, NJ
07.2023 - 05.2025
- Developed onboarding program for new employees, ensuring clear understanding of company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including budgeting, exhibiting excellent multitasking capabilities.
- Coordinated task assignments and priorities for departmental employees, streamlining workflow and enhancing team accountability.
Courtesy technician
Jiffy lube
Bridgewater, NJ
06.2024 - 09.2024
- Changed, rotated, and balanced tires on various vehicles, ensuring safe and reliable performance.
- Followed safety protocols during vehicle repairs, reducing risk of injury and protecting property.
- Greeted guests, assessed nature and purpose of visit, and escorted to appropriate destinations for optimal service.
Education
Bachelor of Science - Accounting
Kean University
Union, NJ05-2028
Associate - Business Administration
Middlesex Community College
Edison05-2026
Skills
- Workplace safety
- Electrical troubleshooting
- Machine setup
- Deadline management
- Mechanical aptitude
LANGUAGES
Spanish, Bilingual
Timeline
Assistant Operator
Cascades
05.2025 - Current
Courtesy technician
Jiffy lube
06.2024 - 09.2024
Manager
Five guys
07.2023 - 05.2025
Bachelor of Science - Accounting
Kean University
Associate - Business Administration
Middlesex Community College