Marvin Maturah
Plantation,FL
Summary
Seeking employment where my great amount of time management, social technical Organizational skills and personal accountability can be utilized in a growing a diverse company.
Overview
12
12
years of professional experience
Work History
Bodily Injury Claims Adjuster
Progressive
Miramar, FL
03.2024 - Current
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with claimants.
- Interviewed relevant parties to determine claim denial or settlement.
- Coordinated independent medical examinations to verify injury severity when required.
- Negotiated favorable settlements with claimants to minimize financial risk of bodily injury.
- Determined liability and estimated and approved benefit payments.
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Assisted colleagues in resolving complex coverage issues or difficult negotiations, fostering a supportive work environment that promoted teamwork and knowledgesharing.
- Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated Bodily Injury settlement agreements to resolve disputes before any legal representation.
- Evaluated original investigation reports and documents to resolve secondary concerns.
Claims Adjuster Associate
Progressive
Miramar, FL
09.2023 - 03.2024
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Personal Banker 2
Wells Fargo
Hollywood, FL, USA
08.2018 - 09.2023
- Company Overview: Wells Fargo is a diversified, community-based financial services company
- Maintain Business Banking relationships
- Safe Certified for Consumer & Business Lending
- Experience with Customer Service and building relationships & Managing Complaints
- Utilizing Work Partners for Customer Experience and Growth
- Team Engagement and Leadership
- Completing Dials & Maintain Book of Business
- Wells Fargo is a diversified, community-based financial services company
Personal Banker
Wells Fargo
Hollywood, FL, USA
07.2015 - 08.2018
- Company Overview: Wells Fargo is a diversified, community-based financial services company
- Maintain customer relationships
- Safe Certified for unsecured/secure loans, credit cards and lines of credit
- Branch business banker
- Experience in business credit products
- Computer data entry not limited to typing and managing Microsoft office
- Wells Fargo is a diversified, community-based financial services company
Teller
Wells Fargo
Hollywood, FL, USA
02.2014 - 07.2015
- Company Overview: Wells Fargo is a diversified, community-based financial services company
- Customer Service experience involving sales with products, services and deescalating problems
- Satisfying customer needs financially while building lifelong customer loyalty
- Navigating through Microsoft Office and relating Banker programs
- Meeting overall Team goals efficiently
- Securely handling cash and other forms of money value
- Wells Fargo is a diversified, community-based financial services company
Medical Receptionist
Pediatric Associates
Aventura, FL, USA
04.2013 - 02.2014
- Company Overview: Pediatric Associates is a healthcare provider specializing in pediatric care
- Verifying patient insurance
- Patient check in, chart prepping and accuracy verification
- Scheduling, cancelling and rescheduling patient appointments
- Provide patients with important medical documents
- Collected co-payments/medical payments of cash, check and automated payments
- Maintained patient database
- Discharged patients, forwarded referrals
- Pediatric Associates is a healthcare provider specializing in pediatric care
Education
Associates Degree -
Broward College
High School Diploma -
Cardinal Gibbons High School
Skills
- Claims investigation
- Insurance policy coverage knowledge
- Bodily Injury Settlement negotiation
- Efficiency
- Experience with Bodily Injury Evaluations
- Negotiations
- Exceptional customer service
Accomplishments
- Led my PCS brand with 14 perfect customer service surveys to start the 1st Quarter of the year.
- Rep of the month in PCS April 2024
Timeline
Bodily Injury Claims Adjuster
Progressive
03.2024 - Current
Claims Adjuster Associate
Progressive
09.2023 - 03.2024
Personal Banker 2
Wells Fargo
08.2018 - 09.2023
Personal Banker
Wells Fargo
07.2015 - 08.2018
Teller
Wells Fargo
02.2014 - 07.2015
Medical Receptionist
Pediatric Associates
04.2013 - 02.2014
Associates Degree -
Broward College
High School Diploma -
Cardinal Gibbons High School