RaNesha Melhado
Mt Pleasant,NC
Summary
Over 15 years’ experience working within the customer service industry. I am exceptional at problem solving with great mathematical and communication skills that allow me to provide the best customer experience. I have some expertise skills when it comes to excel. I am a hard-working, self-motivated, and goal driven individual.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory Quality Control Specialist/ Ops Admin
DHL eCommerce
Concord, NC
10.2023 - Current
- highlight your ability to analyze data,
- perform inspections,
- identify quality issues, and implement corrective actions.
- measurable achievements, such as improvements in product quality
- cost savings, or successful implementation of quality control processes.
- Maintaining and updating inventory records.
- Checking stock levels and ordering new stock when needed
- Managing orders to facilitate sales or production, processing purchase orders, and ensuring orders are pulled and delivered in a timely manner
- Conducting data entry and reconciling stock counts to computer reports
- Performing routine clerical duties in support of the unit
- Analyzing inventory trends for future stock orders
- Reporting any stock
- Developed and managed supply chain processes to ensure accurate tracking of inventory levels.
- Coordinated with vendors and suppliers to manage delivery schedules and product availability.
- Maintained a comprehensive database of supplier information including contact details, lead times, and payment terms.
- Liaised between departments to ensure timely delivery of goods while maintaining accuracy in inventory records.
- Conducted regular audits of warehouse operations to identify areas for improvement.
- Collaborated with safety department and materials personnel to determine methods to prevent accidents.
Packer
Complete Design Packing
Concord, NC
07.2023 - 10.2023
- Build displays with product by hand following specific set of instructions.
- Seal displays with fasteners and label them for shipment.
- Perform as needed at or above the rate expected for the task.
- Maintain a clean and safe work area.
- Perform work in the fulfillment department on an assembly line folding boxes, setting up displays, stocking product in the displays, and prepping the displays for shipment to customers.
Customer Service Professional
Charles Schwab
Concord, NC
09.2022 - 07.2023
- Managed 80-100 calls per shift, addressing specific concerns or complaints
- Resolved 95% of customer calls within 4 minutes by using first call resolution, reducing the likelihood of negative reviews by 97%
- Achieved a 99.5% customer approval rating with a compassionate and empathetic approach.
Customer Service Associate
Aldi
Kannapolis, NC
03.2022 - 09.2022
- Established detailed knowledge and awareness of the evolving product offerings, improving customer retention by 9% by recommending new products to current customers
- Traveled 15% of the time to assist short-staffed area stores
- Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40.
Customer Service Consultant
Cognizant
Concord, NC
04.2021 - 03.2022
- Analyzed customer accounts, and resolved customer issues for a 97% satisfaction rate
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
Customer Service Rep II
Chime Solutions
Charlotte, NC
03.2018 - 03.2021
- Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers
- Actively maintained and updated customer accounts in HubSpot.
Education
Certificate - Culinary
Community Culinary School Of Charlotte
Charlotte, NC04-2024
Nursing/ Psychology -
Liberty University
Skills
- CRM
- Empathy
- People-oriented
- Microsoft Office
- Attention to Detail
- Data Analysis
- Product Knowledge
- Excel
- Field Marketing
- Business Administration
Certification
Certified Customer Service Professional
Personal Information
CUSTOMER SERVICE SUCCESS/ INVENTORY SPECIALISTS
Timeline
Inventory Quality Control Specialist/ Ops Admin
DHL eCommerce
10.2023 - Current
Packer
Complete Design Packing
07.2023 - 10.2023
Customer Service Professional
Charles Schwab
09.2022 - 07.2023
Customer Service Associate
Aldi
03.2022 - 09.2022
Customer Service Consultant
Cognizant
04.2021 - 03.2022
Customer Service Rep II
Chime Solutions
03.2018 - 03.2021
Certificate - Culinary
Community Culinary School Of Charlotte
Nursing/ Psychology -
Liberty University