Marvin Nunez
Charlotte,NC
Summary
Motivated professional with a proven track record in overcoming challenges and achieving results. Strong work ethic and adaptability foster success in dynamic environments. Exceptional interpersonal skills drive collaboration and enhance team performance. Quick learner capable of mastering new skills independently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Services Specialist - Audits
AmWins, Inc.
Charlotte, USA
12.2024 - 02.2026
- Processed additional and return premiums during audits to ensure compliance and accuracy.
- Facilitated effective communication with retail agents to resolve audit disputes promptly.
- Coordinated installment plan terms with retail agents, calculating amounts and due dates accurately.
- Collaborated with accounting department to resolve audit installments and disputes within service levels.
- Responded to client inquiries and resolved complaints, enhancing customer service.
- Supported special assignments to fulfill organizational requirements efficiently.
Client Services Specialist- Customer Service
AmWins, Inc.
Charlotte, USA
05.2022 - 12.2024
- Resolved client inquiries and complaints to improve customer satisfaction.
- Maintained accurate client records to ensure data integrity and accessibility.
- Conducted provider and prescription searches in Excel to assist clients effectively.
- Developed process improvements that streamlined client service operations.
- Assisted in issue resolution by gathering relevant information and offering solutions.
- Supported special assignments addressing organizational needs as required.
Medical Case Specialist
Community Healthcare Network (CHN)
New York, USA
03.2020 - 09.2020
- Maintained comprehensive records of client service access, updating charts via eCW and AIRS databases.
- Managed case files and documentation to address diverse patient needs.
- Implemented care plans while providing HIV prevention and harm reduction education.
- Coordinated with healthcare providers to ensure holistic patient care.
- Collaborated with community, state, and governmental entities for integrated service delivery.
- Supported special assignments to fulfill organizational objectives as required.
Informatics Support Specialist
Community Healthcare Network (CHN)
New York, USA
05.2018 - 03.2020
- Delivered end-user support to optimize utilization of EMR systems across organization.
- Conducted EMR training and coaching sessions for staff members to enhance proficiency.
- Configured and updated EMR software across all clinics within network.
- Created EMR accounts for new hires, managing system implementations efficiently.
- Executed multiple projects independently, demonstrating strong time management skills.
- Supported special assignments to address organizational needs and improve operations.
Patient Navigator
Community Healthcare Network (CHN)
New York, USA
03.2016 - 05.2018
- Coordinated medical and support services for patient caseloads to enhance service delivery.
- Delivered tailored education and coaching to meet specific population needs.
- Acted as liaison with medical providers to promote patient adherence.
- Enhanced continuity of patient experience across health system services.
- Independently managed multiple projects with minimal supervision to achieve objectives.
- Supported special assignments addressing organizational needs as required.
Dispatcher Manager
Northside Imports INC
Queens, USA
07.2010 - 03.2016
- Coordinated daily driver routes to maximize operational efficiency.
- Resolved client inquiries and complaints, enhancing customer satisfaction.
- Maintained comprehensive records of drivers' expenses, services, and inventory.
- Oversaw talent acquisition, recruitment, and training initiatives for new drivers.
- Reviewed employee timesheets across departments prior to HR submission.
- Supported special assignments to fulfill organizational needs as required.
Education
Bachelor of Arts - Economics
York College, CUNY
Queens, NY06.2018
Associate of Applied Science - Programming and Systems
LaGuardia Community College, CUNY
Queens, NY06.2009
Skills
- Customer service and support
- Management and leadership
- Technical database management
- Case management
- Bilingual communication
Certification
Property and Casualty Insurance Training Certificate - AmWINS, Inc, 2024
Leadership Skills Certificate, AmWINS, Inc, 2024
Professional Skill Certificate - Level 100, AmWINS, Inc, 2024
Professional Skill Certificate - Level 200, AmWINS, Inc, 2024
Six Sigma White Belt Training, AmWINS, Inc, 2024
Excel Intermediate Training, AmWINS, Inc, 2024
Communication Toolkit- Communication Is Critical Training, AmWINS, Inc, 2024
Leadership Skills Certificate, AmWINS, Inc, 2024
Professional Skill Certificate - Level 100, AmWINS, Inc, 2024
Professional Skill Certificate - Level 200, AmWINS, Inc, 2024
Six Sigma White Belt Training, AmWINS, Inc, 2024
Excel Intermediate Training, AmWINS, Inc, 2024
Communication Toolkit- Communication Is Critical Training, AmWINS, Inc, 2024
Timeline
Client Services Specialist - Audits
AmWins, Inc.
12.2024 - 02.2026
Client Services Specialist- Customer Service
AmWins, Inc.
05.2022 - 12.2024
Medical Case Specialist
Community Healthcare Network (CHN)
03.2020 - 09.2020
Informatics Support Specialist
Community Healthcare Network (CHN)
05.2018 - 03.2020
Patient Navigator
Community Healthcare Network (CHN)
03.2016 - 05.2018
Dispatcher Manager
Northside Imports INC
07.2010 - 03.2016
Bachelor of Arts - Economics
York College, CUNY
Associate of Applied Science - Programming and Systems
LaGuardia Community College, CUNY