Marvin Otero
Los Banos,CA
Summary
Over eight years in customer service and healthcare, demonstrating effective communication and adaptability in fast-paced environments. Proven ability to assist in patient care, maintain safety protocols, and collaborate with teams to enhance service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Host, Server, Assistant Manager
Denny's Restaurant
Los Banos, CA
08.2015 - Current
- Managed reservations, greeted and seated customers, promoted specials, made recommendations, took orders, collected payments, and maintained cleanliness in dining areas.
- Ensuring all stock is counted before new shipments arrive.
- Assisted coworkers during peak hours to ensure smooth operations.
CNA Student
Anberry Nursing & Rehabilitation Center
Merced, California
08.2025 - 12.2025
- Assisted nursing staff with daily patient care tasks and activities.
- Maintained cleanliness and organization of patient rooms and common areas.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Monitored vital signs and reported changes to supervising nurses.
- Helped patients with mobility, transferring, and personal hygiene needs.
- Documented patient information accurately in health records systems.
- Followed infection control protocols to ensure a safe environment.
- Collaborated with team members to create a supportive patient experience.
- Participated in training sessions to learn best practices in patient care.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Answered call lights promptly to assess needs of patients.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Demonstrated knowledge of infection control policies while performing all duties.
- Provided comfort measures such as backrubs or application of lotion to dry skin areas.
- Observed changes in condition or behavior of patients and reported to nursing staff.
- Monitored food intake of assigned patients during meal times and recorded it on appropriate forms.
- Transported patients between departments within the facility using wheelchairs or stretchers.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Assistant Teacher/Intern
Mercy Springs Elementary School
Los Banos, CA
05.2017 - 09.2017
- Completed 120 hours
- Implemented the DARP (Desired Results Developmental Profile) to enhance student learning capabilities and classroom success.
- Created instructional plans based on the curriculum.
- Assisted lead teacher with instructional activities, maintaining daily classroom operations and collaborated on lesson plans.
- Monitored the classroom environment for student safety.
Events Host
Merlin Entertainment Sealife
Sydney, AU
- Responsible for serving customers in the dining establishments that offered take out.
- Assisted guests with ordering and answering questions about meals.
- Displayed knowledge and experience making coffee and serving alcohol in a high-paced environment.
- Responsible for managing and handling transactions.
- Demonstrated my communication skills by answering guest questions about the aquarium exhibits.
Customer Service Agent
Kanai Fjords Tours/Fox Island
Seward, AK
- Greeted and escorted guests to the main lounge, as well as redirecting guests on tours.
- Presented information guides and informed guests of various locations and activities surrounding the island.
- Assisted with cleaning the lounge dining area.
Education
Associate Degree in Nursing - Nursing Assistant
Merced College
Merced, CA12-2025
A.A. - Child Development/Social and Behavioral Science
MERCED COLLEGE
MERCED, CA12-2022
General Education Diploma -
LOS BANOS HIGH SCHOOL
LOS BANOS, CASkills
- Patient care
- Child development
- Effective communication
- Team collaboration
- Time management
- Health documentation
- Customer service
- Vital signs monitoring
- Basic life support
- Healthcare ethics
Certification
Certified Nurse Assistant- California Department of Public Health
Timeline
CNA Student
Anberry Nursing & Rehabilitation Center
08.2025 - 12.2025
Assistant Teacher/Intern
Mercy Springs Elementary School
05.2017 - 09.2017
Host, Server, Assistant Manager
Denny's Restaurant
08.2015 - Current
Events Host
Merlin Entertainment Sealife
Customer Service Agent
Kanai Fjords Tours/Fox Island
Associate Degree in Nursing - Nursing Assistant
Merced College
A.A. - Child Development/Social and Behavioral Science
MERCED COLLEGE
General Education Diploma -
LOS BANOS HIGH SCHOOL