Rachel Asciutto
Professional
Southgate,MI
Summary
Very self motivated and versatile employee with engaging personality and flexible approach. Prepared to bring abilities developed over 17-years of a variety of careers to new results-driven team. Dependable as a customer service representative, successful, providing fast, high-quality customer service to guests in restaurant settings and phone call center settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Extremely driven, determined, and reliable team player.
Overview
7
7
years of professional experience
Work History
Host/Server
Antonio's Cucina Italiana
Dearborn Heights, MI
01.2021 - 11.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Italian restaurant while maintaining calm, professional demeanor.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Service Representative
Michigan Maid
Taylor, MI
01.2019 - 01.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assembly Line Worker
Ford Motor Company
Brownstown, MI
06.2016 - 07.2017
- Boxed, labeled and transported items to support assembly operations.
- Calibrated equipment to maintain optimal performance.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Trained and licensed order picker operator for shipping and receiving.
- Ability to work in a fast paced environment and be flexible regarding current company needs.
- Attended company staff meetings, arrived on time, and worked overtime hours.
- Restocked returns and incorrectly picked products on a daily basis.
- Counted inventory and organized product on shelves.
- Picked individual orders effectively and quickly with limited mistakes.
- Stocked incoming shipments from other warehouses.
- Trained and licensed forklift operator for shipping and receiving.
- Operated a forklift to move material through facility (i.e. sit down, reach truck, cherry picker) as required.
- Picked, packed, and scanned orders using a RF gun and doing inventory.
- Stacked skids or pallets in designated areas; cleaned up and disposed of scraps, cardboard, plastic wrap, and strapping and placed in proper containers.
- Promoted a clean, safe and positive work environment.
- Maintained the facility's equipment and materials in a neat, clean, and orderly fashion and performed daily equipment checks; complied with OSHA and MSDS Standards.
Caregiver
Residential Living Centers LLC
Allen Park, MI
10.2012 - 12.2015
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Education
Nursing
Baker College
Allen Park, MINursing
Wayne County Community College
Taylor, MIHigh School Diploma -
Airport Senior High School
Carleton, MI 06.2009 - 06.2009
Skills
High-volume dining
Performance improvement
Cash handling
Complaint resolution
Multi-line phone talent
Administrative support
Creative problem solving
Medical terminology knowledge
Professional telephone demeanor
Recordkeeping strengths
Money handling abilities
Warehousing functions
Assembly line experience
General laborer
CPR training
Patient care
Medical office administration
Direct Patient Care
Timeline
Host/Server
Antonio's Cucina Italiana
01.2021 - 11.2021
Customer Service Representative
Michigan Maid
01.2019 - 01.2021
Assembly Line Worker
Ford Motor Company
06.2016 - 07.2017
Caregiver
Residential Living Centers LLC
10.2012 - 12.2015
High School Diploma -
Airport Senior High School
06.2009 - 06.2009
Nursing
Baker College
Nursing
Wayne County Community College