Marvin Palmer
Cordova,TN
Summary
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Overview
14
14
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
Memphis, Tennessee
02.2024 - Current
- Assisted customers with account inquiries and banking services.
- Educated clients on financial products and services available.
- Maintained compliance with bank policies and regulatory requirements.
- Developed strong relationships with clients to enhance satisfaction.
- Collaborated with team members to improve service delivery efficiency.
- Managed daily transactions and balanced cash drawers accurately.
- Resolved customer complaints and provided timely solutions effectively.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Cross-sold banking products such as credit cards, loans and investments.
Senior Relationship Banker
Simmons Bank
Memphis, TX
08.2022 - 02.2024
- Advised customers on bank products, services and financial planning options.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Suggested tactics to improve banking functions and products.
- Addressed inquiries from clients and department team members.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Personal Banker
Wells Fargo Bank, N.A.
Cordova, TN
09.2019 - 08.2022
- Partnered with loan, mortgage officers and financial advisors to provide clients with optimal solutions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Identified which company offerings would best meet customer needs and provided additional details about pricing and support.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed wire transfers of funds in compliance with banking best practices.
Account Manager
American Financial Network
Memphis, TN
04.2019 - 08.2019
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
Collections Service Agent/Management Trainee
Community Loans of America
Memphis, TN
11.2017 - 04.2019
- Assist in overall branch management and maintain collection standards. Use a proactive approach to minimizing loan losses, manage past due accounts, overcome objectives and resolve delinquency. Respond to client inquiries and process repossessions, loans and lien documents. Perform weekly and daily audit for all loan classes.
Branch Manager /Consumer Underwriter, Loan Underwriter Officer
Regional Management Inc
Memphis, TN
09.2013 - 10.2017
- Approving and denying consumer loans within lending authority and recommending credit decisions. Oversee entire loan process and advise clients on insurance products. Perform risk analysis and developed action plans and implement loss mitigation programs to decrease losses. Dealer outreach connection monthly visit to local auto dealers, repair shops and retail host to provide financing options. Managed store’s P&L and other administrative duties to maximum profitability. Performed daily, weekly and monthly audits to comply with standards. Skip tracing and recovery through collection calls and legal review.
Assistant Manager/Credit
Bestway Rentals
Memphis, TN
04.2012 - 09.2013
- Teamed with store manager to have positive relationships with corporate and private customers. File verifications and delivery, weekly inventory, work with sales manager to achieve daily marketing and sale goals. Weekly credit review with credit reps and field meetings with customer to resolve delinquent accounts.
Education
Bachelor of Arts - Communications Media
Alabama State University
Montgomery, AL01.1991
Skills
- Relationship Building
- Self-Motivated
- Banking Policies and Procedures
- Customer Service
- Branch Operations
- Issues Resolution
- Attention to Detail
- Verbal and Written Communication
References
References are available upon request
Timeline
Associate Personal Banker
Wells Fargo
02.2024 - Current
Senior Relationship Banker
Simmons Bank
08.2022 - 02.2024
Personal Banker
Wells Fargo Bank, N.A.
09.2019 - 08.2022
Account Manager
American Financial Network
04.2019 - 08.2019
Collections Service Agent/Management Trainee
Community Loans of America
11.2017 - 04.2019
Branch Manager /Consumer Underwriter, Loan Underwriter Officer
Regional Management Inc
09.2013 - 10.2017
Assistant Manager/Credit
Bestway Rentals
04.2012 - 09.2013
Bachelor of Arts - Communications Media
Alabama State University