Experienced Clinical Informatics Nurse with 8+ years in Cerner and Epic applications, bridging health technology with clinician and patient care in inpatient and ambulatory settings. Passionate about advancing health outcomes and disease prevention through clinician-centered tools. Skilled in leading cross-functional projects from concept to implementation, leveraging data and technology to drive creative solutions. A proactive problem solver and collaborative team player with a strong track record in training development, stakeholder engagement, and building lasting relationships with colleagues and clients.
Provide personalized virtual and in-person EHR training to providers and clinical staff, optimizing workflows, reducing documentation redundancy, and improving after-hours workload management, with consistently positive end-user feedback.
Manage and triage ServiceNow ticket queue, delivering timely and accurate resolutions to clinical IT issues, enhancing workflow efficiencies, and consistently improving end-user satisfaction.
Spearheaded In Basket Engagement training development for clinical, administrative, and leadership teams to enhance documentation, care coordination, and True North Board metrics. Created a Playbook to streamline processes, communication, and assessments.
Collaborated with Clinical Informatics, Super Users, and the APeX Training team to design and deliver Ambulatory Clinical Orientation and In Basket Fundamentals training. These sessions enhanced staff confidence and proficiency with In Basket management, contributing to a 35% increase in EHR satisfaction.
Oversaw the development of In Basket Standard Work job aids, collaborating with Clinical Informatics, Nurse Leadership, and subject matter experts to ensure accuracy and alignment with best practices in EHR documentation.
Partnered with leadership and clinic champions across multiple clinics to identify EHR workflow improvement opportunities, develop tailored training, and implement support strategies for PEAK week.
Formulated comprehensive training videos and led webinars for AI Scribe tools, enabling scalable onboarding for over 200+ providers.
Clinical Nurse Informaticist
Dignity Health - St. Mary's Medical Center
06.2016 - 06.2022
Facilitated acute and ambulatory Electronic Health Record (EHR) training for Physicians, Nurses, and ancillary staff simultaneously, which resulted in upscaling the existing training program, developing new educational materials, and reducing overall training time by 40-50%.
Restructured educational curriculum for annual EHR training for 22 new Internal Medicine, Orthopedic, and Podiatry residents.
Engaged in big bang and phased EHR implementations in several healthcare facilities and four ambulatory clinics, providing on-the-ground support for end users.
Implemented process for improved revenue capture of intravenous therapy documentation, resulting in an increased average reimbursement of about $300,000 annually.
Spearheaded implementation of new on-call physician assignment tool, resulting in an average 80% reduction in misdirected calls.
Analyzed and organized patient and treatment data into complex reports for leadership and regulatory bodies, aiding facility in maintaining quality benchmarks.
Co-chaired weekly meetings for over 20 clinical informatics staff, leading team through EHR change management process.
Collaborated with subject matter experts, stakeholders, and facility leaders to produce streamlined acute and ambulatory intake forms that reduce clinician documentation by 30%.
Medical Surgical / Orthopedic Staff Nurse II
Dignity Health - St. Mary's Medical Center
11.2014 - 05.2016
Efficient in proper care of pre and post-operative surgical and orthopedic patients.
Provided individualized high-quality care for a highly acute population with challenging needs.
Responded sensitively and competently to service customers with diverse cultural backgrounds.
Advocated for the safest care for patients through collaboration with entire healthcare staff
Medical Surgical Staff Nurse II
Dignity Health - Mercy Medical Center
07.2013 - 11.2014
Monitored patients before, during and after surgical operations to evaluate patient care.
Established trust and confidence with patients and family by providing compassionate care and education regarding medications, pain management, healthcare plans, and medical treatments.
Effectively delivered prompt computer charting and patient assessments.
Education
Bachelor of Science - Nursing
Dominican University of California
San Rafael
12-2013
Skills
Workflow Development & Optimization
EHR Implementation
Project Management
Critical Thinking & Problem Solving
Process Improvement
EHR Product and Change Validation
Instructional Design
Data Analytics
Nursing Process
Patient Care
APeX (Epic)
Cerner Millennium
Licensure & Certifications
Registered Nurse: California Board of Registered Nurse - License #837342 (Since 2013)