Marvin Thompson
Streamwood,United States
Summary
Dynamic customer service professional with proven success at Ag Growth International Inc., leveraging technical support expertise and emotional intelligence to enhance client satisfaction. Skilled in CRM software and adept at training and development, I excel in resolving complex issues and driving positive outcomes in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Ag Growth International Inc.
Naperville, Illinois
11.2022 - 03.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support through a troubleshooting process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
Appointment Setter
Aqua Resolutions
Arlington Heights, IL
02.2015 - 10.2022
- Made and received incoming calls
- Scheduled appointments, provided customer service, sales, inventory, training, product troubleshooting via phone
Laborer
Ken's Home Remodeling
Chicago, IL
08.2013 - 01.2015
- Flooring, drywall, painting, carpet removal, gutting, and attracted new clients
Inside Sales
International Profit Associates
Chicago, IL
06.2010 - 07.2013
- Conducted business to business telephone sales for consulting services
- Negotiated prices, terms of sales and service agreements
Assistant Manager
Kenny Ribs
Chicago, IL
04.2007 - 02.2009
- Took necessary steps to meet customer needs and effectively resolve food or service issues and complaints
- Opened and closed all registers adhering to company's policies and procedures
- Set up visual merchandising displays
Debt Collector
Collectors Training Institute
Chicago, IL
02.2005 - 06.2006
- Skip traced clients and negotiated repayment agreements for overdue General Electric Accounts and Chicago Parking Tickets
Education
Bachelor of Arts - Business Management
North Central College
Naperville, IL, United StatesSkills
- Technical support
- Team collaboration
- Training and development
- Emotional intelligence
- Credit card payment processing
- CRM software proficiency
- Inbound call answering
- Salesforce proficient
- Made 2 Manage (M2M) experience
Timeline
Customer Service Representative
Ag Growth International Inc.
11.2022 - 03.2024
Appointment Setter
Aqua Resolutions
02.2015 - 10.2022
Laborer
Ken's Home Remodeling
08.2013 - 01.2015
Inside Sales
International Profit Associates
06.2010 - 07.2013
Assistant Manager
Kenny Ribs
04.2007 - 02.2009
Debt Collector
Collectors Training Institute
02.2005 - 06.2006
Bachelor of Arts - Business Management
North Central College
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