Marvin Umana
North Miami,United States
Summary
Professional with strong experience in high-standards environments, prepared for this role. Proven track record in maintaining security, greeting guests warmly, and managing building access efficiently. Focused on teamwork and achieving outcomes, flexible with changing needs. Known for excellent communication, reliability, and customer service skills.
Overview
30
30
years of professional experience
Work History
Doorman
Four Seasons Hotels and Resorts
Surfside, FL
01.2018 - 12.2023
- Welcomed guests with exceptional hospitality, ensuring a positive first impression of the hotel experience.
- Oversaw daily operations, optimizing workflows to improve overall efficiency in service delivery.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
Security Specialist
Miami Dade Public Schools
Miami, FL
11.1993 - 12.2023
- Led investigations into security incidents, employing analytical skills to determine root causes and resolutions.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Managed access control systems to ensure only authorized personnel could access sensitive information.
Valet
Park1
Surfside, FL
01.2018 - 10.2023
- Operated high-end vehicles with precision, ensuring safety and security.
- Resolved customer inquiries and complaints promptly to maintain high service standards.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Education
High School Diploma -
Instituto Lantinoamericano
Tegucigalpa, Honduras01-1981
Skills
- Professional appearance
- Baggage management
- Patience and tact
- Customer service
- Honest and dependable
- Attention to detail
- Adaptability and flexibility
- Security procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Doorman
Four Seasons Hotels and Resorts
01.2018 - 12.2023
Valet
Park1
01.2018 - 10.2023
Security Specialist
Miami Dade Public Schools
11.1993 - 12.2023
High School Diploma -
Instituto Lantinoamericano