Marvin Wade
Ellenton,FL
Summary
Proven Patient Intake Specialist with a strong ability to enhance patient experiences. Demonstrated expertise in patient registration, maintaining confidentiality, and improving team efficiency through effective communication and organizational skills. Proficient in healthcare software, ensuring data integrity while prioritizing patient care excellence.
Overview
5
5
years of professional experience
Work History
Patient Intake Specialist
Footprints Healthcare
St. Petersburg, FL
06.2022 - Current
- Assured a positive and comfortable experience throughout the entire process by welcoming and interacting with patients
- Recorded accurate information about the patient, such as medical history, personal information, and insurance coverage
- Provided patients with assistance in completing their necessary forms and verified the accuracy of their information
- Educated patients about the facilities services, protocols, and procedures
- Provided seamless service to healthcare professionals during the admissions process while ensuring efficient patient flow
- Promptly and effectively responded to patient inquiries, complaints, and concerns.
- Compliance with HIPAA regulations and maintaining patient confidentiality.
Sandwich Artist / Shift Lead
SUBWAY®Restaurants
Tempe, AZ
05.2020 - 02.2025
- Provided training on proper sandwich-making techniques to new staff members.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Increased profits by upselling additional items.
- Preparation of sandwiches, salads, soups, and drinks as directed by the customer or according to a recipe provided by the company.
- Assured that all menu items were prepared in a health and safety-compliant manner.
- Provided assistance to customers with payment processing through the use of POS system
- When needed, assisted team members during peak hours.
- Maintains cleanliness by cleaning tables, chairs, counters, floors, trays, dishes, silverware during shifts
- Completed opening, closing, and shift change tasks by following company guidelines.
- Opened/closed the store, locked up the facility, prepared for the next shift, and closed the financials for the shift.
- Assisted in training new employees on company standards and customer service protocols
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZSkills
- Appointment scheduling
- Cross-cultural sensitivity
- Follow-up skills
- Patient confidentiality
- Charting and clinical documentation
- Healthcare software proficiency
- Professionalism
- Interpersonal communication
- Data integrity
- Analytical skills
- Teamwork
- Multi-tasking
- Computer literacy
- Medical records analysis
- Active listening
- Patient registration
- Organizational skills
Affiliations
- St. Mary's Food Bank - Volunteer
- Serve the City - Volunteer
Timeline
Patient Intake Specialist
Footprints Healthcare
06.2022 - Current
Sandwich Artist / Shift Lead
SUBWAY®Restaurants
05.2020 - 02.2025
Bachelor of Science - Information Technology
Grand Canyon University
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