Marvin Yokoyama
Los Angeles,CA
Summary
Customer and Operational Service Representative with over twenty years of experience in all phases of customer service and repair operations, including dispatching, tech support, customer care, and management of shipping, receiving, budgets, and inventory. Seek challenging position in growth oriented organization which will allow me to further utilize my skills and acquire new abilities.
Overview
34
34
years of professional experience
Work History
IHSS Caregiver for Father and Other Relatives
Henry Yokoyama and other Family Members
01.2017 - 01.2024
- Supported medical care, transportation, physical therapy, bathing, dressing and personal care needs.
In-Home Service Administrator
Best Buy
Chino, California
01.2005 - 01.2016
- Closed over 40 day open work orders daily by contacting clients, stores, technicians, and researching multiple data bases
- Completed 90+ Dispatch, Client Relations, Field Technician and Store Support calls daily
- Managed high call volume with tact and professionalism
- Prepared reports and communication for senior management and clients
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Supervisor
CompUSA / Good Guys
Buena Park, California
01.1990 - 08.2005
- Supervised Service Center Parts Department, Out to Vendor Department, Home Delivery, Inventory Control, and Store Operations
- Streamlined operations, producing significant gains in revenue, repair time, and customer satisfaction
- Responsible for $1 million in component parts and product inventory
- Researched technical data for technicians
- Responsible for tracking, shipping, and receiving of products sent to repair vendors and customers
- Responsible for inventory control of Distribution Center and warehouse operations.
Education
Associate of Arts - Business Operations
Northrop University
Skills
- Skilled in call center operations
- Customer service awards
- Exceptional workflow management
- Budgeting expertise
- Strong problem solving aptitude
- Committed to maintaining data integrity
Phone
626-290-4385, 626-290-4385
Timeline
IHSS Caregiver for Father and Other Relatives
Henry Yokoyama and other Family Members
01.2017 - 01.2024
In-Home Service Administrator
Best Buy
01.2005 - 01.2016
Supervisor
CompUSA / Good Guys
01.1990 - 08.2005
Associate of Arts - Business Operations
Northrop University
Similar Profiles
Ankit KumarAnkit Kumar
Production Supervisor at Yokoyama IndiaProduction Supervisor at Yokoyama India
Kohtaro YamamotoKohtaro Yamamoto
Japanese Restaurant All Rounder at Teppanyaki YokoyamaJapanese Restaurant All Rounder at Teppanyaki Yokoyama
Amber StewartAmber Stewart
Babysitter at Family Members and Church MembersBabysitter at Family Members and Church Members